Senior Technical Consultant, Solutions Development

OverviewJob PurposeThe Senior Technical Consultant for ICE Mortgage Technology’s Solutions Development practice interfaces with prospective and current clients in a consultative capacity, working to understand the client’s key business objectives, IT initiatives, and technical requirements, and providing resulting guidance in accordance with industry and company best-practices. The Senior Technical Consultant is a critical interface across multiple internal departments as they work to ensure that we exceed customer expectations for implementation deliverables and deployment timelines. The candidate will possess a breadth of experience and knowledge which spans enterprise business applications, solutions systems design, and supporting platform technologies. This individual must work equally effectively with both clients and internal business units to ensure that customer satisfaction goals are met.ResponsibilitiesDrive successful configuration, installation, and adoption of custom solutions developed for our clientsServe as liaison between business users and internal development staffConsult with clients to implement software and industry best practicesFunction as a subject matter expert for the Encompass SDK and APIQuality assurance testing representative of business userLight scripting and formula derivation to automate business processesTranslate field-level data points to third-party systemsProvide technical support to our clients for implementation issuesDocument instructions for installation of custom solutionsProvide failure analysis and reproduction scenarios of customer issuesQuickly and accurately reproduce diverse issues for troubleshooting and root cause analysisProvide sales support for the positioning and quoting of custom development servicesGather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagementsDesign and architect custom solutionsConsult with clients and third-party vendors for clear definition of requirementsUse case definition for custom solutionsKnowledge and ExperienceBachelor of Science in Computer Science, Information Science, or a related discipline5+ years technical experience troubleshooting mission critical application solutions5+ years of software development experienceExperience working with XML, JSONKnowledgeable in programming languages such as C# and JavaScriptKnowledge in overall application architectural componentsMortgage Industry and Encompass Experience (preferred)Professional written and oral communication skills to relate to business and technical users.Ability to translate technical instructions or concepts into non-technical easy to understand terms.Team-oriented, demonstrates a professional, and cooperative attitude Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.