Supply Chain Coordinator

JOB SUMMARY

The Supply Chain Coordinator is responsible for procurement of materials (Indirect/Direct) to support the organization’s service delivery and supply chain needs, while ensuring an effective, efficient cost-savings model. Following company policies, procedures and practices related to procurement of goods and services remains a priority for working within a newly established quality management system.

Responsibilities

• Responsible for placing purchase orders via the department’s software system in accordance with company policies and procedures.
• Establish a solid rapport with the Suppliers, Service Managers and Technicians within your assigned region/commodity to ensure we are meeting collective customer and business outcomes.
• Communicate with field employees and customers on required quotes, final bids, and/or purchases.
• Communicate with suppliers and customers to provide status and ETA on all quotes/purchase orders written by each individual buyer.
• Resolve pricing and invoice issues with suppliers/vendors in a timely manner while adhering to customer service guidelines, as well as financial compliance/controls.
• Monitor and problem solving via phone calls/emails that come in on a daily basis.
• Responsible for reviewing and ensuring compliance with customer contract requirements and executing within established guidelines.
• Receive parts and equipment and update database for proper tracking when necessary.
• Prepare, analyze and negotiate quotes with suppliers for efficient delivery of products and services to our customers.
• Responsible for verifying orders are placed and tracked with preferred vendors via approved supplier list where possible (i.e. meets the requirement of the customer contract and business requirement).
• Performs work with a desire to drive process/continuous improvement methodologies and a desire to create efficiencies within the organization.
• Update 3rd party systems according to customer and supplier contractual guidelines.
• Track and monitor return material authorizations (RMA’s) against purchasing agents assigned PO’s.
• Review and approve requisitions and create purchase orders and send them to the approved vendors.
• Supervise orders and determine if product quantity/quality is sufficient and meets specifications if given. Make appropriate adjustments to orders as needed.
• Prepare and maintain purchasing reports, records, and updated unit cost and retail price lists.
• Interact with suppliers daily to develop and nurture mutually beneficial relationships.
• Track on-time delivery metrics by supplier and report any issues with product or delivery.
• Monitor status of orders and contracts daily.
• Calculate all order costs and evaluate invoices for accuracy in partnership with accounts payable team.
• Determine when products are unusable or damaged and need to work with materials team on RMA's. Includes working with suppliers on end of service/product life strategies.
• Handle deliveries with short or over-ordered product, goods not received, and damaged items.
• Maintains housekeeping of warehouse.
• Performs other duties as assigned.

Qualifications

Education / Training

• Education and/or experience equivalent to a Bachelor’s degree in Business, Supply Chain, Finance, or related fields.
• 1+ years’ of experience in a similar position.

Work Experience / Skills

• Sourcing experience in Field Services industry and/or high-rate specialized production environment, including experience preparing formal RFP’s/RFQ’s and completing negotiations, preferred.
• Excellent written and verbal communication skills, including experience communicating to senior leadership/c-suite levels.
• Excellent analytical skills including being able to prepare business cases, cost/benefit analysis, purchase price variance scenarios, and more.
• Excellent customer service skills with both internal and external customers.
• Knowledge of service purchasing policies and practices.
• Detail-oriented.
• Ability to work independently and in a team-oriented environment.
• Proficient typing skills to properly document dictation to update systems.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Excellent Microsoft Office skills (E-Mail, Excel, Word, PowerPoint, Project, etc.)