Medical Support Assistant

Summary The incumbent serves as a Medical Support Assistant in the Business Office for the Memphis VA Medical Center and will provide support to the Inpatient Ward - Emergency Room - Baggage Claims - Environmental Care and Call Center. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned location. Please include full-time/part-time status or number of hours worked for each position listed on resume. Summary The incumbent serves as a Medical Support Assistant in the Business Office for the Memphis VA Medical Center and will provide support to the Inpatient Ward - Emergency Room - Baggage Claims - Environmental Care and Call Center. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned location. Please include full-time/part-time status or number of hours worked for each position listed on resume. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements Citizenship Be a citizen of the United States (U.S.) Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a) Experience None Education High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Foreign Education To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials Physical Requirements See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f) May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) GS-05 - Grade Determination Experience To qualify at this level - candidates must have: One year of experience equivalent to the GS-4 grade level Examples of credible experience at this level include - but are not limited to: scheduling and rescheduling patients for treatment interviewing patients for appointments referring patients to other medical specialty clinics providing information to patients necessary to resolve policy complaints interacting with both internal and external customers reviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative records verifying third party insurance and updating information in we-based applications to collect and verify insurance data obtaining medical information from patients coordinating information and actions related to patient care and services and scheduling appointments in accordance with national scheduling guidelines Education Two years of education above high school Demonstrated Knowledge - Skills - and Abilities Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports Ability to schedule medical appointments in a clinical setting Ability to work independently in the accomplishment of a wide variety of duties performing patient support work Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers Note: You must provide detailed information of your experience performed Information such as ""I was a Medical Support Assistant"" is insufficient to determine your qualifications Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week Preferred Experience: None Reference: For more information on this qualification standard - please visit The full performance level of this vacancy is GS-05 The actual grade at which an applicant may be selected for this vacancy is GS-05 Physical Requirements: The work is mainly sedentary but requires some bending - walking - standing and the carrying of such things as patient records - supplies and inter-office mail See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements. Duties This is an Open Continuous Announcement until September 30 - 2027 The initial cut-off-date for referral eligible applications will be November 6 - 2026 Applications will be referred as requested until vacancies are filled Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional Major duties include - but are not limited to: Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines - scheduling - cancelling - re-scheduling patients appointments and/or consults Entering no-show information - Preparing for clinic visits Monitoring both inpatient and outpatient appointments for areas of responsibilities Verifying encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Performs basic eligibility - co-pays and preauthorization requirements for specific coverage Encourages and supports enrollment/authentication of Veterans in MyHealthy vet Program Assists with clinic access contingency plans by adjusting appointments times - locations - or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs Communicates the VA's mandate to collect insurance information from Veterans - and their families - and other eligible patients Work Schedule: Thursday - Monday 3:30pm - Midnight - Off Days Tuesday and Wednesday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade) Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: May be approved on an a-hoc basis at the discretion of the supervisor Virtual: This is not a virtual position Functional Statement #: 50383-F Permanent Change of Station (PCS): Not Authorized #J-18808-Ljbffr