Receptionist

ReceptionistThe position duties include a wide range of activities related to providing clerical support to webinars, operation and administrative areas.The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.Handle all client inquires accurately and professionally via phone, email or in personRespond to all the customer's inquiries and probe accordingly as to provide a first contact resolutionResearch required information using available resources and knowledgeAccurately and thoroughly record call log notations in the system of recordEmail clients training informationDefuse and deescalate irate customers as to ensure great customer experienceVerify and update customer informationIdentify and escalate priority issuesPerform data entry into SharePoint, and PHA business systemProvide excellent customer serviceEnsure regular attendance and punctualityPerform other duties as assignedHigh School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred. Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments.Ability to communicate effectively both orally and in writing is required. Strong typing and computer skills with knowledge of Microsoft Office products is required. Zoom knowledge preferred. Strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.Position hours: 7:00am – 4:00pm M-F 7:00am – 4:00pm