Dental Front Office Receptionist - Sycuan Health Center

Sycuan Health Center Dental Front Office ReceptionistThe ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.Join our team and be the welcoming face of Sycuan Health Center! As a Dental Front Office Receptionist, you'll play a vital role in creating a positive patient experience by providing exceptional customer service and helping patients navigate their healthcare journey.Job Purpose:The Dental Front Office Receptionist answers phones, schedules appointments, collects payments, updates demographic information, and maintains reception areas. The Dental Front Office Receptionist must perform duties in line with the Health Insurance Portability and Accountability Act (HIPAA). It is the responsibility of the Dental Front Office Receptionist to know his/her limitations and abide by the regulatory standards. The Dental Front Office Receptionist role requires excellent interpersonal and customer service skills, must be courteous and helpful, and possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning his/her duties with Sycuan Medical Dental Center values.Job Duties and Responsibilities:Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile, and providing a professional greeting.Communicates with patients to resolve problems and concerns in courteous, professional, and timely manner.Always greets patients, visitors and providers in a courteous and respectful manner; responds to patients with empathy and positive interpersonal skills; consistently handles all requests in a positive manner.Schedule and reschedule appointments for new and returning patients for all health and dental related providers, confirm with the patient the time of their appointments on a daily basis.Set-up schedules in the computer for the individual providers within the clinic.Provides all patients with consistent quality service in accordance with Sycuan Medical Dental Center Values.Be proactive in communicating with patients regarding any issues with insurance eligibility, demographic updates, and/or delays in daily patient care.Keeps supervisor informed of office equipment upkeep/maintenance as needed.Performs and maintains accurate demographic and guarantor information at every patient visit. Updates electronic health records as needed.Proactive in checking all patient registration forms and updating forms annually.Ensures that the appropriate insurance is selected for services rendered for the date of service.Collects all payments due on patient account (co pays, sliding fee deposits, payment for cash paying patients, and outstanding balances).Reconcile daily batch by end of day, with supervisor or administrative personnel sign-off.Answers all incoming calls within 3 rings and makes patients calls in a courteous and professional manner.Performs pre-visit planning to ensure insurance eligibility to ensure smooth patient care flows, including confirming next day appointments.Actively provides willingness to help and maintain professional relationships with coworkers.Performs other duties as needed.Responsible for having current CPR card.Attends all staff meetings.Observes and acknowledges all SMDC policies and procedures.Job Specifications:Education and Experience:Graduate of approved high school or GED equivalentCurrent CPR certificationAvailable for all shifts/assignments and, when required, able to work evenings and weekendsDesirable:Previous dental field experience and/or receptionist, data entry experienceTribal Clinic experienceMulti-lingualNextGen experienceSkills and Knowledge:Excellent English oral and written communication skillsExcellent knowledge of dental clinic protocolsAbility to complete forms and documentsAbility to prioritize and perform multiple tasksAbility to maintain confidentialityAbility to appear for work at scheduled timeAbility to maintain professionalism and composureAbility to accept constructive criticismExcellent knowledge of laws and regulations governing medical records and medical office managementAbility to provide excellent internal and external customer servicePhysical/Mental:Able to lift/move up to 40 pounds, move from place to place, and stand for long period of timeAbility to do math, organize and prioritize workload, work effectively and efficiently under stressAbility to supervise, multitask, understand and follow instructionsAbility to proficiently read, write, speak and understand EnglishSafety:Ensure compliance with policies and procedures related to safe work practicesUses all appropriate equipment and/or tools to ensure workplace safetyImmediately reports unsafe working conditionsFollow all infection control procedures including blood-borne pathogen protocolBe familiar with and know locations of Safety Data Sheet BinderPrivacy/Compliance:Maintains privacy and security of all patient, employee, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.Complies with all regulations regarding corporate integrity and security obligations. Reports unethical, fraudulent or unlawful behavior or activity.Upholds strict ethical standards.Supervisory/Managerial Accountability:Direct: NoneIndirect: NoneIf you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!