Support Engineer

About Fable Security AI-driven threats and human error are today’s biggest enterprise security risks. Cybercriminals don’t hack systems—they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense. Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work. Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity’s biggest challenge in a multi-billion-dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career-defining opportunity to join and shape the future of security. The Role As Fable’s first Support Engineer, you will own the end-to-end technical support experience for our customers. You’ll serve as the primary technical point of contact post-sale, partnering closely with Technical Account Management, Sales Engineering, Product, and Engineering to ensure customers successfully deploy, adopt, and scale the Fable platform. You’ll troubleshoot complex issues, guide customers through integrations and implementation questions, and build the systems and processes that allow support to scale as we grow. This is a foundational role with significant visibility and impact across the company. Key Responsibilities Customer Issue Resolution: Serve as the primary technical escalation point for customer issues. Investigate, reproduce, and resolve platform, integration, and data-related challenges with urgency and ownership. Technical Troubleshooting & Root Cause Analysis: Analyze logs, APIs, configurations, and workflows to identify root causes. Partner with Engineering to validate fixes and ensure high-quality resolutions. Integration & Implementation Support: Support customers with API integrations, SSO/SAML setup, data ingestion pipelines, and security tool ecosystem connections. Provide clear technical guidance and documentation. Support Operations & Process Building: Establish ticketing workflows, SLAs, and escalation paths. Create scalable processes, knowledge base articles, and internal playbooks to reduce repeat issues and improve response times. Cross-Functional Collaboration: Work closely with Technical Account Management and Sales Engineering during onboarding and expansion to ensure technical adoption and smooth handoffs. Customer Insights & Product Feedback: Surface recurring issues, feature gaps, and field insights to Product and Engineering to influence roadmap prioritization and improve platform reliability. What We’re Looking For Experience & Ownership: 2–5+ years in Technical Support, Support Engineering, Solutions Engineering, or a related customer-facing technical role in SaaS. Experience owning complex technical issues end-to-end. Cybersecurity or Enterprise SaaS Exposure: Experience supporting security platforms, GRC tools, IT infrastructure, or data-driven SaaS products is strongly preferred. Technical Fluency: Comfortable working with APIs, logs, JSON payloads, SSO (SAML/OIDC), and integration troubleshooting. Ability to navigate technical documentation and reproduce customer environments. Startup Agility: Experience in early-stage (Seed–Series C) or high-growth environments. Comfortable building processes from scratch and operating with ambiguity. Communication Excellence: Able to clearly translate technical findings into concise updates for both technical and non-technical stakeholders. Strong written documentation skills. Ownership & Bias for Action: Self-starter who thrives in fast-paced environments, takes initiative, and is motivated by delivering exceptional customer outcomes. Nice-to-Haves Familiarity with SIEM, SOAR, IAM, or SAT platforms Hands-on scripting experience (Python, JavaScript, or similar) Experience with support tooling (Zendesk, Jira, Intercom) Security certifications (Security+, CCSP, CCSK, CISSP) Why Join Us? Competitive base + performance bonus Early equity ownership with significant upside Rapid career growth and high visibility across GTM and Product Opportunity to build and define the support function from the ground up A collaborative, mission-driven culture and flexible work model The estimated salary range for this position is $120,000 – $160,000/year. Total compensation may also include equity and other potential incentives. Final compensation will be determined based on relevant qualifications, work experience, skills, and other factors. #J-18808-Ljbffr