Senior Student Success Consultant (MUST have experience on Banner Student Accounts Receivable) - United States Remote (Hybrid/Remote)

This job is with Ellucian, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian is seeking an experienced Senior Student Success Consultant with a focus on Accounts Receivable to join the North American Professional Services team. This role serves as a functional leader responsible for delivering complex implementations, mentoring consultants, and driving consulting excellence across the Student Success portfolio.

Where you will make an impact

• Serve as the recognized functional authority for Banner Accounts Receivable implementations.
• Lead complex, strategic, or high-visibility customer engagements.
• Provide consulting guidance that aligns customer business processes with industry-leading practices.
• Mentor and coach Senior Consultants while supporting onboarding and enablement activities.
• Develop and mature implementation methodology, consulting assets, and delivery standards.
• Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes.
• Lead customer escalations and provide guidance on complex functional challenges.
• Influence implementation strategy across multiple projects and consulting teams.
• Champion continuous improvement initiatives that improve delivery quality and customer success.
• Meet customer satisfaction, utilization, and strategic business objectives.

What you will bring

• 5+ years of Banner Accounts Receivable implementation experience.
• Deep functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations.
• Excellent executive communication, facilitation, and stakeholder management skills.
• Ability to independently lead customer strategy discussions and influence executive stakeholders.
• Ability to travel domestically and internationally.
• Prefered proven experience mentoring consultants and developing consulting best practices.
• Preferred professional consulting experience leading customer implementations.
• Preferred demonstrated success leading complex SaaS implementation projects.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  o Education Assistance Program
  o Professional development opportunities
  o LinkedIn Learning

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