SALES ASSOCIATE/CLERK

***Customer Experience Champion Needed***

Job Title: Sales Associate/Clerk

Job Grade/Classification: Clerical/Non-Exempt

Reporting Structure: This position reports directly to the Store Manager or Assistant Manager

Job Summary:

This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service and provides an exceptional service experience for the Smoker Friendly Customer. The position assists the customer with specific location and knowledge of products and supports them in selections and purchases. The position is responsible for but not limited to receiving customer payments for products, stocking product, cleaning and organizing.

Responsibilities, Duties & Accountabilities:

The core, critical and essential work duties, functions and responsibilities of the position are as follows:

• Identify sales opportunities, through customer interaction and engagement
• Support the customer experience and increase sales through product knowledge and suggestions to the customer
• Offer alternative product ideas or suggestions for customers
• Support the sales goals for the store
• Competently operate a cash register and other point of sale (POS) equipment
• Ability to count money, customer change, make monetary transactions such as debit/credit cards
• Maintain an orderly appearance in the store, such as cleaning, organizing and accurately stocking product
• Maintain quality control
• Assist and supports the management in unloading, receiving, inventorying and placing product
• Assist with store security and inventory control and report any concerns
• Attend company, team and training sessions as required
• Present welcoming atmosphere for customers, work well with other team members and management
• Follow all store and company policies and procedures
• Maintain appropriate appearance and hygiene and satisfactory/required attendance, punctuality and ability to work flexible schedules
• Performs other duties as assigned

Position Requirements and Qualifications:

• Must be at least 21 Years of Age
• High School Diploma or General Education Degree (GED)
• At least one (1) year of retail sales or customer service experience
• Must be able to lift at least 30 LBS. and stand for long periods of time, with, or without an accommodation
• Ability to perform multiple duties at once
• Ability to work well individually and within a team setting
• Above-average communication skills and problem-solving skills
• Regular and routine attendance is required.

This job descriptions is not designed to provide a comprehensive listing of duties and activities, which may change within the timeframe of the job description.