Account Manager II- Desk Based Sales

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

At Lumen, we connect people, data, and applications quickly, securely, and effortlessly. As an Account Manager II, Desk Based, you will drive new customer acquisition and revenue growth across an assigned territory. Using consultative, outcome-driven sales techniques and digital engagement strategies, you will identify customer needs, develop opportunities, and recommend solutions that deliver meaningful business value. You will manage the full sales cycle, contribute to an exceptional customer experience, and support team success by sharing best practices and modeling strong sales behaviors.

Location and Schedule

Work Location: This is a Work from Home position.

Schedule: You will work 8am-5pm within your time zone.

The Main Responsibilities

• Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.

• Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.

• Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.

• Effectively navigate company systems and tools to provide customers with timely quotes, follow up.

• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.

• Engage internal resources and support personnel to provide an exceptional customer experience.

• Leverage the broader sales resource eco-system to drive high impact opportunities.

• Work with urgency through all aspects of the sales cycle through closing.

• Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.

• Provide activity reports as required. Forecast and commit monthly sales volume accurately.

• Attend assigned meeting and participate in all company training requirements.

• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

Minimum

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Four or more years of sales experience in technology, telecommunications, business services, or a related industry.

• Experience developing new business opportunities and managing customer relationships in a consultative sales environment.

• Demonstrated success in a desk-based, inside, or outside sales environment.

• Strong prospecting, relationship-building, presentation, negotiation, and closing skills.

• Ability to conduct effective virtual sales calls, web meetings, and customer presentations.

• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions.

• Strong planning, organization, written and verbal communication skills, with the ability to manage multiple priorities and collaborate effectively.

Preferred

• Experience selling telecommunications, networking, cloud, security, managed services, or related technology solutions.

• Advanced experience in an inside sales, desk-based, or hybrid sales environment.

• Demonstrated success opening new accounts, developing new territories, or expanding business within assigned territories.

• Experience using Salesforce CRM.

• Experience leveraging social selling and digital prospecting tools to generate pipeline.

• Proven history of achieving or exceeding sales quotas.

• Knowledge of consultative, value-based, and solution-selling methodologies.

• Experience mentoring or coaching sales teammates, with strong business acumen and the ability to articulate customer outcomes.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$50,606 - $67,473 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$53,144 - $70,848 in these states: CO HI MI MN NC NH NV OR RI

$55,671 - $74,221 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343601

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.