Customer Service Representative - State Farm Agent Team Member

Benefits: License Reimbursement Hourly Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Role Description: As a Customer Service Representative - State Farm Agent Team Member with Chris Collins – State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed. This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customer service. Growth opportunities exist for motivated individuals eager to advance their career within the agency. Responsibilities: Respond promptly and professionally to customer questions about policies, billing, and claims Assist customers with policy changes, renewals, cancellations, and updates Help resolve billing inquiries, payments, and account issues Coordinate with agents and internal teams to address customer needs Maintain detailed and accurate customer records and documentation Qualifications: Strong communication and interpersonal skills Detail-oriented and organized with good multitasking abilities Customer service experience, preferably in insurance or financial services Ability to learn and navigate insurance software and systems #J-18808-Ljbffr