Maintenance Service Manager

Maintenance Service ManagerKalamazoo, Michigan, United StatesWe're on the hunt for a hands-on, experienced Maintenance Service Manager who is passionate about mentoring a team and delivering exceptional customer service. If you thrive in a fast-paced environment, lead by example, and know how to bring out the best in your team through coaching and support, we want to hear from you! You'll play a key role in creating a positive, service-oriented culture—where team development and resident satisfaction go hand in hand. Ready to guide a hardworking, fun-loving maintenance crew to success?Paragon offers an outstanding benefits packageAffordable medical, dental and optical insurance with a minimal waiting period for enrollmentCompany paid life and disability insuranceGuaranteed Full-Time 40 hour per week schedulePaid time off, 9 paid holidays and paid volunteer hours401(k) program with an employer contributionMaintenance after-hours on call bonus programQuarterly property performance bonus programTool kit (after completion of new hire training)Training and certification program with numerous opportunities for advancementUniforms providedEmployee Recognition ProgramRent DiscountCompensation: Up to $32/hr. depending on prior experience and certificationsYour role as part of our Paragon family!Track progress and prepare apartment units for occupancyEffectively handles maintenance service requests to the highest level of quality standardsEnsure the physical integrity and curb appeal of the communities we serve; reporting any potential liabilities or proposed property improvementsSchedule and coordinate preventative maintenance inspections; maintain thorough and accurate logsEnsure maintenance work orders are prioritized and assigned to technicians while managing completion time and ensuring expectations/standards.Schedule vendors and inspect quality of workMonitor and/or control maintenance inventory and supplies; place supply orders and manage purchases to budgetContract administration to include: determining scope of project, obtaining/evaluating competitive bids and confirm work met contract expectationsPerform move out inspections of vacant homes/units, determine property damagesCommunicating job expectations, setting goals, coaching, counseling and disciplining staff, enforcing company policy and proceduresPosition Requirements4+ years of general maintenance experience and at least 2+ year(s) in a multi-family, industrial or institutional work order environment.1+ years supervisory experienceHigh school diploma or equivalent, college-level/trade school (strongly preferred)Valid driver's license recommendedMust have reliable transportation.Ability to read blueprints and diagramsFamiliarity with Company policies and proceduresComputer proficiency, including MS Office: Word, Excel, and OutlookYARDI experience (preferred)Superior knowledge of Fair Housing regulationsBasic hand toolsEPA, CPO certification required.HVAC, electrical, plumbing, appliance, pool, rough carpentry, drywall hands on experience requiredAbility to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. (preferred)Excellent verbal and written communication skillsAbility to handle multiple tasks in a face paced environment and adapt to changing assignments and prioritiesBasic math skillsExceptional customer service skillsReliable and dependable attendance at the work siteWe complete a pre-employment background check, drug screening and physicals before employment begins.Why You'll Love Working HereParagon values its people and invests in their success. We offer a supportive, results-driven work environment with training, growth opportunities, and recognition for performance. Join a team that values professionalism, accountability, and long-term career development.Our MissionCreate an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family**Definition of Paragon Family:A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.Our VisionBe the place everyone loves to call homeOur ValuesPeople First AlwaysDeliver with IntegrityAspire to InspireCustomer Service with CareParagon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.