Customer Service Attendant

Join Inframark's Community Management Services Team!At Inframark Community Management Services, you're not just starting a job — you're building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities. Apply Today!Why Work for Inframark?Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.Daily Job DutiesStart Time: 10:00amCommunity Center and Pool AreaCheck the pool area to ensure the chair lift battery is fully charged.Pick up any litter in the pool area, community center area, walkways, and tennis courts.Blow off the pool deck and all surrounding areas with the portable blower.Rearrange pool furniture to maintain order and neatness.Check restrooms for hand soap and toilet tissue and replenish as needed.Pick up any litter and empty wastebaskets in restrooms and the kitchen.Rearrange community center furniture and ensure the area is clean and tidy.This should take less than one hour. At this point, the facility should be ready for residents.11:00 a.m. – Field WorkPlace a sign on the community center door stating you are in the field and will return in approximately two hours.Ensure the field office voicemail directs callers to the Field Supervisor's District-issued cell phone for immediate attention.Lock and leave the community center. (Anyone needing access for activities should already have keys.)Conduct a complete tour of the community common areas, checking for landscaping issues such as dry or browning grass, potential irrigation problems, and general maintenance needs. Verify that irrigation operated correctly on Tuesday and Thursday mornings.Note: Irrigation also runs on Saturday mornings. If irrigation is not observed, report it for Monday morning follow-up.Use a moisture meter to test questionable areas, flag them, and report issues to the landscaper.Look for fallen debris or overgrown shrubs and refer these issues to the landscaper.Move any fallen palm branches or large debris off walkways and place them aside for pickup.Pick up daily debris such as coffee cups, soda bottles, and dog waste bags from common areas and dispose of them properly.Inspect all four irrigation pump locations for leaks or other problems. Verify that circuit breakers are not tripped.If a problem is found, contact the vendor immediately to prevent further damage or landscape loss.Return to the office by approximately 12:30 p.m.Midday DutiesUse the remaining time (approximately 2½ hours) to:Check phone calls and emails and respond as appropriate.Perform other duties within the job description.This schedule serves as a daily guideline and does not replace the job description. The Field Supervisor must notify the District Manager of any outstanding issues so that board members are informed should they receive inquiries from residents.Resident RelationsRespond promptly to all valid complaints.When necessary, visit the premises and meet with the resident to discuss the issue.Provide an action plan detailing the status of all complaints.Personally verify that the issue has been corrected.Notify both the District Manager and the resident when the matter has been resolved.Additional ResponsibilitiesWalk-Around Check – Inside and Outside the Community CenterCheck overall cleanliness, including restrooms.Replenish supplies as needed.Pick up trash and debris.Straighten pool furniture.Blow off pool deck, courts, pavilion, and walkways as needed.Check pool water for clarity and cleanliness.Verify heater settings (Pool: 82°F | Spa: 101°F).Inspect the golf cart for cleanliness and a full charge.Report pool/spa issues to the pool vendor.Report landscaping issues to the landscape vendor and follow up as necessary.Respond to residents' needs and requests for assistance.Community Drive-Around Check – CDD Areas OnlyPick up trash and debris.Note any illegal dumping and report it to Manatee County Code Enforcement.Identify and report landscaping or irrigation issues in CDD areas to the landscape vendor.Check irrigation pumps for leaks or other issues.Investigate and photograph landscaping issues reported by residents.Administrative DutiesMaintain accurate records and organized files.Keep calendars and bulletin boards up to date.Issue and track amenity access FOBs.Use a PC for Microsoft Outlook, Word, Excel, PowerPoint, file searches, and specialized applications.Maintain accurate, real-time employee reporting on the laptop.Manage clubhouse rental contracts: Collect funds, maintain schedules and file, submit funds to accounting, and issue deposit refunds to renters.Receive invoices and forward them to the District Manager or upload to the designated dropbox.Engage and supervise all contractors and vendors, including oversight of activities and payments.Purchase and maintain appropriate supplies.Education does not require a degree or association management.There are no certificates of licenses for this position.This is not a salary position; this is an hourly position.Thank you,To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.