Commercial Loan Assistant II

Commercial Loan Assistant II

This position is responsible for providing exceptional service to bank customers by assisting with commercial loans as well as utilizing knowledge of the various accounts and products offered by the bank.

Major duties and responsibilities include:

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United's strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing, funding and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications.
• Updates loan information in computer.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and monitors line of credit advances.
• Prepares and sends wire forms to Wire Department for wires requested by customers, for participation loans, and loan funding.
• Handles advances and pay downs on floor plan line of credit.
• Monitors and maintains sold and bought participation loans.
• Prepares and closes deferrals.
• Provides assistance to the loan officer with exception reports.
• Coordinates loan closings.
• Gathers and sends all necessary information to CSR to open and make changes to customer accounts.
• Answers telephone inquires and written inquires concerning loan processing and account information.
• Receives and posts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs variety of clerical duties requiring knowledge of departmental procedures.

Additional duties and responsibilities include:

• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

Employee specifications:

• High school diploma or GED required.
• Prior banking experience.
• One to two years of prior loan assistant experience.
• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Ability to initiate tasks and projects with little or no supervision.
• Exceptional customer service skills.
• Good problem-solving and decision making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Willingness to accept additional responsibilities.
• Dependable and adheres to time lines and schedules.
• Takes initiative in development and completion of projects.