Dual Hotel General Manager

Job Description

Job Description

Charlotte City Center: Hampton Inn and Hilton Garden Inn

What Makes a McKibbon Dual Hotel General Manager?

This is a hands-on hospitality leadership role where the Dual Hotel General Manager oversees, guides and is responsible for overseeing the total operations of two hotel properties simultaneously, ensuring that both hotels run efficiently, deliver high-quality guest experiences, and meet financial and operational goals. Reporting to the Regional Vice President of Operations, the Dual Hotel General Manager is

responsible for maintaining the highest level of ethical leadership to lead the properties to achieve their business goals while embodying McKibbon’s Guiding Principles.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• The Dual General Manager will be responsible for overall performance of the property’s, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, sales, labor and associate satisfaction.

• Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.

• You will ensure that both hotels are adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.

• Responsible for maintaining compliance and remaining up to date on new initiatives for the brands and company.

• You will ensure all daily administrative functions and accounting processes, and reporting are accurate and complete and oversee that cash management policies are upheld.

• Ensure Bi-Weekly Payroll is accurate and submitted on time.

• Complete Weekly and Monthly Forecasting and submit on time.

• Inspect and oversee that safety and security standards are being upheld.

• Monitor guest feedback and work on improving service quality in all operations.

• Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.

• You will function as the face of the hotel by being actively involved in the local community.

• Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.

• Oversee and conduct hiring, training, and onboarding of new employees.

• Conduct performance reviews and provide constructive feedback to your direct reports and other associates.

• Approve and ensure employee schedules are completed for adequate staffing levels.

• Ensure proper documentation and reporting of guest and associate incidents or accidents.

• Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.

• Develop and manage budgets for both hotels, ensuring profitability and cost control in conjunction with your RVP.

• Analyze financial reports for both properties, identifying areas for improvement and implementing corrective actions as needed.

• Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure both hotels remain competitive and meet goals.

• Lead both hotels during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Associates/Bachelor ’s Degree

• 5 years’ minimum experience in a hotel General Manager role, preferably minimum one year in a multi-unit capacity.

• Experience with major hotel brands like Marriott, Hilton, Hyatt or Hyatt (highly desired)

• The skills and experience to lead a team to consistently deliver exceptional guest service.

• Knowledge of local and state compliance laws

• The ability to implement McKibbon procedures as they relate to cost control and inventory management.

• Ability to ensure that hotel policies and brand standards are consistently followed.

• Excellent communication and problem-solving skills both written and oral

• Ability to develop the leadership qualities of all staff.

• Maintain positive relationships with the management company, property owners, vendors, and clients.

• Ability to work under pressure and handle multiple tasks.

• Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.

• Must be able to work independently and simultaneously manage multiple tasks.

• Strong organization and presentation skills.

• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.

• Maintain a high level of professionalism, trust and responsibility.

• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

• Must excel in high-pressure, fast-paced environments.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.