Strategic Account Manager

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Who We Are

At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

Who We Are

At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

What You’ll Do

The Strategic Account Manager (SAM) plays a vital role in strengthening and expanding relationships with our largest and most complex clients. By understanding client business needs, coordinating internal resources, and reinforcing the value of our partnership, you will ensure long-term retention and satisfaction.

• Drive strategic engagement and retention plans, proactively addressing client risks and preventing surprise terminations.
• dentify growth and referral opportunities through understanding client goals and providing aligned solutions.
• Serve as a liaison and quarterback for clients, navigating cross-functional support and resolving escalations.
• Leverage your knowledge in HR, payroll, and benefits to guide client decision-making and support key initiatives.
• Build trusted advisor status with C-Suite and key stakeholders, fostering long-term loyalty and account expansion.

What You Bring

• 7+ years in a senior client-facing, account management, or key account leadership role within the B2B space. Must include experience managing a complex group of clients.
• Proven history of meeting and exceeding revenue and retention goals for an assigned book of clients.
• Expert at understanding complex client needs and creating effective solutions that benefit both the client and ProService.
• Strong ability to influence and lead without direct authority within and outside the company. Experience coordinating different internal teams to achieve client goals and resolve major issues across an entire client group.
• High skill in developing and carrying out data-driven account plans for multiple clients at once. This includes planning for client groups, finding new opportunities, and mapping executive relationships across your clients.
• Excellent communication, negotiation, and presentation skills. Able to explain complex solutions clearly to a wide range of audiences from C-suite to small business owners.

Your unique background, perspectives, and experience matter to us. Even if you don’t check every box, we encourage you to apply and share your story.

WHY YOU’LL LOVE PROSERVICE

At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.
• Flexibility: We offer hybrid work options for Hawaii-based candidates, ensuring balance and connectivity no matter where you are.
• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $99,600.00 - $137,000.00 per year, depending on experience and qualifications.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Human Resources Services

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