Administrative Dispatcher
Robert Half
Job Description
Job Description
We are looking for an Administrative Dispatcher to support daily coordination and communication activities for a service-focused operation in Aiea, Hawaii. This Long-term Contract position is ideal for someone who can manage incoming requests, organize schedules, and keep information accurate in a fast-paced environment. The role combines customer interaction, dispatch support, and administrative tracking to help ensure timely service delivery and smooth day-to-day operations.
Responsibilities:
• Manage incoming and outgoing calls to assist customers, gather service details, and provide timely updates.
• Schedule appointments and coordinate service requests by aligning calendars, technician availability, and delivery timelines.
• Use dispatch and computer-based systems to assign work, monitor job progress, and maintain accurate status records.
• Enter and update customer, job, and delivery information with a high level of accuracy in internal databases.
• Communicate with field staff and internal teams to support efficient routing, scheduling adjustments, and issue resolution.
• Track active assignments and follow up on open items to help keep service activities on schedule.
• Provide attentive customer service by addressing questions, confirming appointments, and relaying important job information.
• Support administrative tasks related to dispatch operations, including documentation, record maintenance, and coordination of service logistics.
• At least 1 year of experience in dispatching, customer service, call center support, or a related administrative role.
• Ability to handle a high volume of inbound and outbound calls while maintaining accuracy.
• Experience with scheduling, calendar coordination, and organizing multiple service requests at the same time.
• Familiarity with computer-aided dispatch tools or similar systems used for job tracking and assignment management.
• Strong data entry skills with careful attention to detail and accuracy.
• Ability to coordinate logistics, deliveries, and service appointments in a fast-moving environment.
• Clear verbal and written communication skills for working with customers, technicians, and internal teams.
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