Case Coordinator

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Job Title: Case Coordinator

Location: Quakertown Facility, 2705 North Old Bethlehem Pike

Schedule: M-F, 8 AM - 4:30 PM

Summary: The Case Coordinator plays a crucial role in helping individuals achieve physical and mental wellness by planning and coordinating health and social services. Responsibilities include advocacy, assessment, planning, and education. The Case Coordinator, in collaboration with the care team, ensures that individuals are effectively connected with services in a coordinated manner. Additionally, they provide ongoing support and monitor each individual's progress throughout their treatment journey.

Essential Duties and Responsibilities:

• Coordinate client engagement through appointments, aftercare plans, schedules, and meetings in collaboration with the treatment team.
• Maintain communication with referral sources and external providers, ensuring consistent, professional interactions and thorough documentation at admission and throughout treatment, including UR, legal, and employment needs.
• Provide case coordination services by addressing clients' transportation needs.
• Conduct individual case coordination sessions to support client progress.
• Assist in developing aftercare plans, including referrals and contact information for aftercare providers, while addressing outside provider needs.
• Facilitate groups to support clinical services and engage clients in the program on a weekly basis.
• Collaborate with the treatment team and maintain professional communication with counselors and other team members.
• Document client, family, referral, and outside provider contacts in Carelogic in accordance with program timelines.
• Work with the client navigation team to address client aftercare needs.
• Provide onsite support for Enhanced Outpatient Sessions (EOS) appointments between clients and the Client Navigation team.
• Participate in mandatory corporate training, program training, and professional development.
• Perform other duties as assigned.

Education, Licensure, & Experience:

• High School Diploma or equivalent required.
• Preferred: 1 year of experience in a drug and alcohol or mental health setting.
• Preferred: Valid Driver's License.
• CPR/B certification preferred.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.