Receptionist

THIS IS A NON-CIVIL SERVICE POSITION

BALTIMORE CITY COUNCIL, OFFICE OF THE CITY COUNCIL PRESIDENT

Receptionist

Salary Range: $55,012 - $87,968 ANNUALLY

Starting Pay: $55,012 - $71,490 ANNUALLY

Hours: Full Time, 40 hours a week. (Must be available for some evening & weekend hours)

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

The Office of the City Council President-elect Zeke Cohen is hiring a Deputy Chief of Staff (DCoS) to oversee the strategy, coordination, and execution of the City Council President’s agenda in close collaboration with the Chief of Staff. The DCoS serves as a strategic, operational, and political advisor to the City Council President, overseeing key departments including Finance and Budget, Oversight, General Counsel, and housing and economic development policy. All responsibilities are aligned with the mission, vision, and values of the City Council President’s Office.

Mission Statement:

To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.

Our Vision:

We will innovate, advocate, and deliver results across City government and neighborhoods so that residents, business owners, and visitors champion Baltimore as the best place to visit, live, work, and play.

Values:

• Results: Constantly striving toward “best-in-class” city services.
• Innovation: We don’t settle for the status quo; transformational results require creative problem-solving.
• Community Centered: Our people make Baltimore great, and those residents inform every decision.
• Joy: Baltimore has so much to celebrate, and we proudly share its stories with each other and the world.

JOB SUMMARY

The Receptionist is responsible for greeting visitors, answering and directing phone calls, managing appointments, and providing administrative support to ensure the efficient operation of the front office. The ideal candidate has excellent communication and multitasking skills, maintains a professional demeanor, and is committed to delivering exceptional customer service while handling confidential information with discretion.

ESSENTIAL FUNCTIONS

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Respond to emails and general inquiries promptly.
• Check in visitors and notify staff of arrivals.
• Receive, sort, and distribute mail and deliveries.
• Process outgoing mail and shipments.
• Maintain office supplies and place orders when needed.
• Direct concerns to the appropriate staff member.

• Performs related work as required.

MINIMUM QUALIFICATIONS

Education:

Bachelor’s degree from an accredited college or university in

AND

Experience:

• At least five years of experience in

OR

Equivalency Notes: Have an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of :

· General office procedures, administrative practices, and customer service principles.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software applications.

· Ability to operate standard office equipment, including multi-line telephone systems, copiers, scanners, printers, and fax machines.

• Skills and Abilities :

• Strong attention to detail and accuracy in data entry, recordkeeping, and document preparation.
• Excellent problem-solving skills and the ability to respond calmly and professionally in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and recordkeeping.

ADDITIONAL INFORMATION

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

☒ FINANCIAL DISCLOSURE

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

☐ RESIDENCY REQUIREMENT & FINANCIAL DISCLOSURE

This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER