Deputy Manager- Supported living services -Enfield, EN1

Job Title: Deputy Manager

Contract: Full Time

Hours: 38 hours per week

Salary: £33585.76

Location: Enfield, London, EN1

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer . This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

This service provides supported living accommodation for adults with learning disabilities, autism, mental health conditions and complex health and physical support needs. Our service consists of 14 self-contained flats, where we promote independence, choice, dignity and person-centred support.

This is an exciting opportunity for a confident and motivated professional who is passionate about delivering high-quality support and making a meaningful difference in people's lives.

As Deputy Manager, you will work closely with the Team Manager to oversee the day-to-day running of the service, support and develop staff, and ensure safe, effective and person-centred care. You will combine hands-on support with operational responsibilities, contributing to service improvement, regulatory compliance and positive outcomes for the people we support.

You will play an important role in promoting a positive team culture, encouraging reflective practice and embedding Outward's core values of Engaging, Enabling and Empowering.

We are looking for a proactive and passionate Deputy Manager to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties.

As a [role title], you will play a key role in empowering the people we support to live independent and fulfilling lives. You’ll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward’s core values of engage, enable, and empower. [edit in line with the role]

Your Responsibilities

• Provide high-quality, person-centred support to adults with learning disabilities, autism, mental health conditions and complex health needs, promoting independence, dignity and informed choice.
• Support the Team Manager with the daily operational management of the service, ensuring safe and effective service delivery.
• Coordinate and monitor staff rotas, ensuring appropriate staffing levels, continuity of support and compliance with commissioned support hours.
• Lead on the development, implementation and regular review of person-centred support plans, risk assessments, health action plans and Positive Behaviour Support (PBS) plans.
• Carry out key working responsibilities, including assessments, support reviews, multidisciplinary meetings and engagement with families and professionals.
• Provide line management, supervision, induction, mentoring and performance support to staff, promoting professional development and accountability.
• Assess staff competencies, including medication administration, moving and handling, safeguarding and the delivery of complex care, in line with organisational requirements.
• Support the effective management of medication, safeguarding concerns, incidents and accidents, ensuring appropriate reporting, investigation and learning.
• Monitor the quality of care and support through regular observations, audits, record reviews and continuous improvement activities.
• Support financial management, including monitoring expenditure, agency staffing, commissioned hours and the safe management of the finances of people we support.
• Work collaboratively with families, social workers, healthcare professionals, commissioners and housing providers to achieve positive outcomes.
• Promote meaningful involvement and co-production, ensuring that the people we support influence decisions about their care, daily routines and service delivery.
• Contribute to maintaining high standards of quality, safeguarding and compliance with CQC requirements and Outward's policies and procedures.
• Work flexibly according to service needs, including evenings, weekends, bank holidays and participation in on-call arrangements where required.

• Previous experience working in adult social care, particularly with people with learning disabilities, autism and complex support needs.
• Experience supervising, mentoring or leading staff within a supported living or residential care environment.
• Strong understanding of person-centred care, safeguarding adults, risk management and Positive Behaviour Support.
• Knowledge of relevant legislation and regulatory requirements, including the Care Act 2014, Mental Capacity Act 2005, Deprivation of Liberty Safeguards and CQC fundamental standards.
• Experience developing and reviewing support plans, risk assessments and health-related documentation.
• Good understanding of medication management, health and safety, infection prevention and safe moving and handling practices.
• Ability to coordinate staffing rotas, prioritise operational responsibilities and respond effectively to changing service needs.
• Excellent communication, organisational and problem-solving skills, with the ability to work collaboratively with multidisciplinary teams, families and external professionals.
• Ability to support staff performance through supervision, coaching, constructive feedback and reflective practice.
• Good IT skills and confidence using electronic care planning, reporting and workforce management systems.
• Understanding of confidentiality, GDPR and data protection principles.
• A commitment to equality, diversity, inclusion and the rights of people with disabilities.
• Willingness to provide direct support and work flexibly to meet the needs of the service.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward:

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.