Service Technician - Intermediate

Position Summary The Residential Service Technician is a troubleshooter and service expert responsible for alleviating concerns customers may have regarding a security system. They advise customers and the customer care center of the status of systems and process inspections. Key Responsibilities Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. Act as a customer service champion, demonstrating the willingness to help our customers fix issues and understand protection. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and installations with police, fire departments, or other appropriate agencies. Qualifications Service experience. Technical aptitude. Strong verbal communication. Customer-focused and customer-driven mindset. Thrives in the face of uncertainty. Valid driver’s license. High school degree or equivalent. Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line. Excellent communication skills. Ability to read building electrical and sprinkler plans. Physical ability to stand, stoop, lift, climb, crawl. Valid driver’s license required. Education/Certification High school diploma or GED. Experience Minimum 2 years of experience installing and inspecting/repairing ADT or comparable product line. Skills Excellent communication skills. Ability to read building electrical and sprinkler plans as required for clearing equipment trouble. Physical ability: standing, stooping, lifting, climbing, crawling. Valid driver’s license required. Benefits Full benefits on the 1st of the month after 31 days of employment. Casual, yet energetic and engaging work environments. Medical, Dental, Vision, 401(k) with employer matching. Paid vacation time. Tuition reimbursement, employee referral bonuses. A culture of coaching, development, and career growth opportunities. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr ADT Security Services