Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Health insurance
• Paid time off
• 401(k)
• Competitive salary

About our Agency:
Our agency has proudly served the community as a State Farm office for over 16 years, and my journey with State Farm began even earlier as a team member for 2 years. We are currently a team of six talented professionals, with plans to welcome a seventh member in March 2025.

We offer a range of benefits to ensure our team feels supported and appreciated, including paid time off, premium group health and life insurance, a 401k with a 4% match (including a Roth option), individual training and professional development, team lunches and outings, and even a State Farm swag allowance for clothing or gear.

Our team culture is built on valuing and developing each member, ensuring everyone feels heard and appreciated. As a historically top-performing agency within State Farm, we take pride in making a meaningful impact in our community while having fun and celebrating our achievements together.

If you're looking for a workplace where your contributions matter and your growth is supported, we’d love to hear from you!

Position Overview:
We are looking for a dependable and friendly Customer Relations Representative to support our office and help keep day-to-day operations running smoothly.

This is a great entry-level opportunity for someone who is organized, comfortable speaking with customers, and eager to gain professional office experience. Insurance licensing is not required. We are looking for someone with a positive attitude who is willing to learn and ready to support the team wherever needed.

Responsibilities:

• Answer incoming phone calls and assist or direct customers as needed
• Process customer payments accurately
• Document customer interactions and update information within office systems
• Prepare and complete bank deposits
• Assist with basic administrative and customer service tasks
• Provide general support to existing team members as needs arise

What We're Looking For:

• Friendly and professional communication skills
• Dependable, organized, and detail-oriented
• Comfortable speaking with customers over the phone
• Basic computer skills and ability to learn new systems
• Ability to handle payments and customer information responsibly

Why Join Our Team?
This position is a great opportunity to gain hands-on experience in a professional office environment while learning valuable customer service and administrative skills. You'll work alongside an experienced team, receive training on our processes and systems, and have the opportunity to build a strong foundation for future growth.

If you're reliable, eager to learn, and enjoy helping others, we'd love to hear from you!