Service Advisor

Sales & Service Advisor – Sun Auto Tire & Service (Dallas–Fort Worth Area) Bring your passion for customer service and sales to Sun Auto Tire & Service, a nationwide leader in automotive services. About the Role As a Sales & Service Advisor, you will be the primary point of contact for customers, helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish. Key Responsibilities Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Recommend services according to appropriate level of knowledge and communicate additional recommendations from the Automotive Technician to the customer, documenting all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer; provide updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer’s ticket, including a review of the completed multi‑point inspection and explanation of applicable warranties. Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction. Track all new returns, core returns, and warranty parts for individual customers. Other duties as assigned. Compensation & Benefits Annual Salary: $45,000 – $60,000 (depending on experience) Closed Sundays Competitive bi‑weekly pay Tuition reimbursement Paid vacation and sick time 6 paid holidays Medical, dental, and vision insurance Life insurance (company paid) 401(k) retirement savings plan with company match Discounted services on personal and immediate family vehicles Opportunity for advancement Qualifications High school diploma or equivalent 18 years of age or older Prior experience as a Service Advisor is highly preferred, but not required Professional appearance and proven ability to work in a process‑driven environment Valid driver’s license Ability to work a minimum of five days per week, including Saturday Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Sun Auto Tire & Service