IT Analyst

About The Role Volta is a fast-growing GPU compute infrastructure company. Our offices are home to a mix of business and technical staff who rely on a well-run, well-integrated IT environment to work effectively. As IT Analyst you are the first point of contact for IT at Volta and the person who makes the day-to-day work. You handle support requests, run onboarding and offboarding, keep devices and asset records accurate, and keep the office IT environment working. Where the Corporate IT Systems Administrator designs and owns the systems, you operate them: executing established processes reliably, spotting where they break, and improving them as you go. This is a hands-on role with real ownership from day one. What You Will Be Doing User Support Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalate with proper context what you cannot. Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile. Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting. Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time. Onboarding and Offboarding Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft 365, group and licence assignment, device shipment, and access removal on exit. Prepare and ship devices for new starters through JumpCloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need. Run new starter IT induction sessions and walk people through our tooling and security expectations. Confirm and evidence that offboarding completed fully, including device return and access revocation across all integrated systems. Device and Asset Management Maintain the asset inventory as the accurate record of what we own, who has it, and what state it is in. Manage hardware lifecycle in practice: procurement requests, configuration, warranty and repair coordination, stock levels, and decommissioning. Monitor device enrolment, patch, and compliance status in JumpCloud, and follow up on the endpoints that fall out of policy. Identity and Tooling Administration Perform day-to-day administration across JumpCloud, Microsoft 365, Slack, and Atlassian: user and group changes, licence assignment, permissions, and routine configuration. Support access reviews by pulling and preparing access data across integrated systems. Apply access changes in line with least-privilege principles, and flag requests that do not fit rather than granting them quietly. Documentation and Process Write and maintain end user guides and internal runbooks so that common tasks are self-service or repeatable by anyone on the team. Keep control evidence current for the areas you operate: access changes, asset records, onboarding and offboarding completion. Identify repetitive work and propose automation or process change. You are closest to where the friction is. Office IT Support office IT infrastructure day-to-day: WiFi, wired networking, printers, and physical access systems, escalating to the Systems Administrator for anything requiring configuration change. Act as the on-site presence for IT matters and the local contact for external IT vendors and suppliers. What You Bring 1 to 3 years in IT support, service desk, or a comparable IT operations role. Hands-on Microsoft 365 experience from an admin or support perspective: user and licence management, Exchange, Teams, and SharePoint basics. Practical device support experience across Windows and macOS, including enrolment in an MDM platform. Exposure to identity and access administration in an IdP such as JumpCloud, Okta, or Entra ID: creating accounts, managing groups, assigning access. Solid networking fundamentals: DNS, DHCP, VPN, WiFi, and enough understanding to diagnose whether a problem is local, network, or service side. Clear written communication and strong documentation habits. You write things down because it makes the next person faster. Service mindset without being a pushover: helpful and responsive, but able to hold a security or process line when a request does not meet it. Nice to Have Scripting ability in PowerShell, Bash, or Python for automating repetitive administrative work. Linux familiarity at the command line. Many of our engineers run Linux and manage their own machines, so being able to follow what they describe is useful. Experience with Atlassian administration, Jira Service Management, or a comparable ticketing platform. Awareness of ISO 27001 or SOC 2, particularly what access management and asset management controls look like in day-to-day practice. Experience supporting users across multiple time zones or offices.