Snr. Communications Manager

Snr. Communications Manager

This is a senior communications role at the center of a high-growth, revenue-driven Customer Success organization operating in a fast-paced global environment. You will be responsible for shaping and executing the communication strategy that connects leadership vision with frontline execution across Customer Success teams worldwide. The role combines executive storytelling, internal engagement, and cross-functional alignment to ensure clarity, consistency, and impact in all messaging. You will work closely with senior leadership to translate strategy into compelling narratives that drive action and alignment. At the same time, you will own internal communication rhythms that strengthen culture, engagement, and transparency within the organization. This is a high-visibility position for a communications leader who thrives in dynamic, GTM-focused environments and understands how to communicate effectively with revenue-generating teams.

Accountabilities:

• Develop and execute executive communications in partnership with senior leadership, including strategic messaging, leadership updates, talking points, and presentations.
• Support the Chief of Staff to shape clear, high-impact narratives that communicate priorities, progress, and organizational direction.
• Own internal Customer Success communications, including All Hands meetings, newsletters, Slack updates, and organizational announcements.
• Lead employee engagement and internal culture initiatives within Customer Success to strengthen alignment, recognition, and team connectivity.
• Create and manage communication strategies for events, conferences, offsites, and leadership appearances, ensuring consistent and compelling messaging.
• Produce CS organizational updates, internal briefings, and companywide communications that highlight impact, performance, and key wins.
• Partner with Marketing, Product, Enablement, and Revenue teams to coordinate customer-facing communications and ensure alignment across functions.
• Drive internal storytelling that elevates the visibility of Customer Success as a critical revenue and growth engine.

Requirements:

• 6–7+ years of experience in corporate communications, internal communications, or executive communications roles.
• Strong background supporting Sales, Customer Success, or other Go-To-Market (GTM) or revenue-focused teams.
• Proven ability to craft executive-level messaging, presentations, and narratives for senior stakeholders.
• Excellent written and verbal communication skills with the ability to simplify complex ideas for diverse audiences.
• Strong understanding of how revenue-generating organizations operate, including cadence, priorities, and stakeholder dynamics.
• Experience managing internal communication channels such as Slack, newsletters, presentations, and town halls.
• Highly organized, detail-oriented, and capable of managing multiple communication streams in a fast-paced environment.
• Bachelor's degree in Communications, Marketing, Journalism, or a related field is preferred.

Benefits:

• Competitive compensation aligned with experience and market benchmarks (approx. $125,000–$135,000 USD base range equivalent depending on structure).
• Performance-based bonuses and additional incentive programs.
• Fully remote or flexible working arrangements depending on role setup.
• Opportunity to work closely with senior leadership in a global, high-growth organization.
• Exposure to strategic communications across Customer Success, Sales, and broader GTM functions.
• Learning and development opportunities, including certifications and professional growth support.
• Inclusive, collaborative, and modern work environment focused on impact and innovation.