Field Service Technician

Field Service Technician

The Field Service Technician is responsible for troubleshooting/repairing batteries, battery chargers, and battery handling equipment in a timely and efficient manner while providing outstanding customer service. This position requires the ability to manage and communicate with multiple customer calls daily. A qualified candidate will be able to multi-task a diverse and complex number of service calls with speed, accuracy, discretion and clarity, while maintaining focus on the mission at all times.

Responsibilities:

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer's location to ensure customer satisfaction.
• Recognize and recommend safety and EPA issues.
• Operate a service vehicle and keep in good working order and stocked correctly, maintained to manufacturer's specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Motive Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management and Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Represent Motive Energy in a neat and professional manner in accordance with Motive standards.
• Ability to operate forklift truck and reach truck on a regular basis.

Qualifications:

• Working knowledge of standard shop tools.
• Good understanding of basic electricity/electronics.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals.
• Ability to define problems and draw valid conclusions on the work that needs to be performed.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Critical thinking and troubleshooting skills. Ability to work independently with minimal supervision.
• Good written, communication and customer satisfaction skills.
• High degree of organization, deadline focus, self-motivation and accountability.
• Ability to deal with difficult situations and maintain a positive attitude.
• Analytical ability to prioritize work and move from task to task.
• Must be detail oriented.
• Basic computer skills including working knowledge of MS Word and Excel.

Physical Demands:

• While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
• Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
• Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis.
• While performing the duties of this job, individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
• Individual regularly exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
• Noise level is minimal to loud.
• Surroundings clean to dirty.
• Regular use of safety glasses and shoes. Vision requirements: close vision.

Education, Experience, Certifications:

• High School Diploma or GED equivalent required. Two-year technical degree or equivalent combination of work experience and education preferred.
• One to three years of battery industry or related experience and preferably in a field service environment.
• Possess Commercial Driver License with hazardous material endorsements, or ability to obtain.
• Forklift Training Certification a plus.

Pay: $29-$32 / hr #MCTA1