Administrative Support Assistant

Summary

This position is located in the Veterans Family member Program Directorate within the Office of Integrated Veteran Care. This position provides administrative support for the VFMP program. One vacancy located in either Lakewood, CO or Washington, D.C.

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Duties

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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major Duties :

• Serves as the office manager for the directorate assigned.
• Coordinates and makes travel reservations.
• Prepares forecasts and develops budget projections based upon historical usage and expected needs.
• Assists in the development and maintenance of the on-boarding process for new employees.
• Provides general clerical public contact support services such as answering the telephone, referring visitors, and providing information about the office, its functions, and standard operating procedures.
• Ensure budget remains within guidelines and informs management if the budget is nearing it's limits.
• Maintains calendars, schedules and plans events and meetings for affairs within an organization.
• Acts as the point of contact for all SharePoint issues impacting the Directorate.
• Responds verbally and/or in writing to inquiries and administrative problems brought forth to the Directorate.
• Serves as the primary timekeeper and is responsible for maintenance of the Directorate staffing roster.
• Serves as the records liaison and will assist in implementing a successful records management program.

Work Schedule: Monday-Friday, 8:00am-4:30pm. Various work schedules are available, due to operational necessity and at the discretion of the supervisor.

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Specialized Experience:

You must have one year of specialized experience that equipped you with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-06 grade level in Federal service. Examples of specialized experience include: Schedules appointments, coordinates meetings/conferences; provides general calendar maintenance and clerical services; reminds staff of scheduled meetings and makes administrative arrangements, as required; Serves as primary timekeeper for maintenance of directorate staffing roster and timecards; acts as liaison with payroll to resolve timekeeping conflicts; Assists in implementing a records management program; ensures records are dispositioned according to policy; conducts regular reviews of records. This experience must be detailed in your resume to receive credit.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.