Customer Service

Overview

Join our team at Mid-South Ice House, where we are dedicated to providing exceptional service to our customers. In this position, you will play a critical role in ensuring a positive experience for all visitors, maintaining our high standards of customer satisfaction.

Key Responsibilities

• Assist customers in a friendly and professional manner, addressing inquiries and resolving issues.
• Manage transactions accurately and efficiently, handling cash and processing payments.
• Maintain a clean and organised environment, ensuring the facility is welcoming for guests.
• Collaborate with team members to ensure smooth operations and excellent service delivery.
• Gather customer feedback to help improve services and address any concerns.

Requirements

• Proven experience in a customer service role, preferably in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings and weekends.
• Excellent problem-solving skills and a positive attitude.
• Basic computer skills and familiarity with point-of-sale systems.

Nice to have

• Experience in the hospitality or entertainment industry.
• Knowledge of ice skating or related activities.
• Fluency in additional languages.