Front Desk Agent

Hotel Front Desk Attendant

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations over the telephone, through emails and in person, including groups
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Compensation $18 - $20 hourly About Everhome Suites Portsmouth - Newington

ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.