Deposit Operations & Delivery - Documentation Support Specialist I

Documentation Support Specialist I

This position may be located in-house in our Town Pavilion (Kansas City, Missouri) OR Lubbock, TX locations. This is NOT a remote position.

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you're definitely right for us. And, we might be the right bank for you.

The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person's competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, the person in this position will need direction, training and support. The position will generally be task oriented, requiring someone with a conservative, careful, and cautious approach to work.

As a Documentation Support Specialist I, you will review all consumer deposit account documentation for accuracy, completeness and compliance to policy, procedure and regulations and perform required deposit account maintenance on the core system. You will be responsible for a variety of tasks including insuring client data is maintained at the highest level of consistency and accuracy, archiving all account documentation electronically, and maintain and improve quality by achieving performance goals. Additionally, Documentation Specialist I are expected to support Enterprise Resource Center associates with new deposit account processes and questions including account titling, documentation and bank regulations, and build a great rapport with fellow associates, treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• High School Diploma
• 1+ years of relevant job experience

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Associates Degree
• Banking experience
• 2+ years of relevant job experience

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Ability to think analytically and apply critical thinking skills to issues.
• Technologically adept with the ability to learn and use technical applications to perform and improve job duties.
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects.
• Self-directed and motivated to accomplish tasks, meet objectives and committed timelines.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
• Well developed and proven organizational skills with ability to utilize time efficiently.
• Strong client service skills with the ability to interact in a professional manner with internal clients.
• Proficient in MS Office applications which include Outlook, Word, Excel.

Work Environment:

• Office setting with traditional hours.
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.
• Must be able to work overtime to the extent necessary.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.