Veterinary Receptionist

Full-time position available, competitive pay, PTO, 401k, medical, dental, vision, and employee pet discount. Clinic Hours: Monday to Saturday, 9 am to 7:30 pm. Shift Schedule: 5 x 8 hrs, potential transition to 4 x 10 hrs in June 2026. Location: 718 El Camino Real, San Carlos, CA 94070. Key Responsibilities Greet clients and their pets with warmth, empathy and professionalism. Demonstrate excellent relations with clients/pets in waiting and/or exam rooms. Ensure that clients and pets feel welcome and comfortable. Serve as “Ambassadors” of creating and maintaining goodwill for the hospital. Build rapport with clients and pets. Greet clients and pets by name. Help new clients completely fill out the registration form. Inform new clients about the hospital’s services, etc. Exceed the client’s expectations of service. If there is a delay, keep clients informed of the expected waiting time. Answer phone calls, schedule appointments, and manage the clinic’s calendar and appointment schedule. Maintain accurate patient records and ensure all information is up-to-date. For example, update vaccination status before or at the time of appointment check-in. Process payments and handle billing inquiries. Coordinate timely communication between veterinarians, technicians, and clients. Maintain cleanliness and organization of the reception area & exam rooms prior to checking patients in. Handle incoming emails and messages promptly. Assist with inventory management as needed. Qualifications/Requirements Previous experience as a veterinary receptionist or experience in the animal care setting is highly preferred. High school diploma or equivalent; additional veterinary technology or related field education is a plus. Strong and clear English language communication skills (both verbal and written) with a customer-focused attitude. Ability to communicate calmly with a variety of clients, handle client complaints in a professional manner. Maintain a professional attire i.e., hospital scrubs, neutral colors like navy blue/gray preferred. Proficient in using computer systems; experience with veterinary software, IDEXX Neo, is an advantage. Ability to multitask effectively in a busy environment while maintaining attention to detail. Compassionate towards animals and their owners. Open to work on weekends. We look forward to hearing from you. #J-18808-Ljbffr Revive Veterinary Care