Patient Services Worker (Tray Line) - Healthcare

Job Summary Bring hospitality to healthcare! As a Patient Services Worker (Tray Line) , you’ll create a personalized dining experience for every patient by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism. With strong knowledge of diets and a sense of urgency, you’ll help deliver meals that truly make a difference in patient care. What You’ll Do Delivers patient trays during meal service and delivers snacks or proper nourishment to patients. Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members. Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information. Inventories and restocks goods and supplies to proper levels. Ensures prompt response to a request for service and follows up if delays or other problems are identified. Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards. Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc. This role includes food prep, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning and sanitizing and other food service duties. Other duties and tasks as assigned by the manager. What You Will Bring High school diploma or equivalent. Ability to work effectively in a fast‑paced environment and handle multiple tasks simultaneously. Ability to lift and carry heavy objects and stand for extended periods. Flexibility to work evenings, weekends, and holidays as needed. Current, valid ServSafe required. Current, valid State Food Handler Card. Experience in foodservice, as a dietary clerk, or in a related field preferred. Demonstrates strong interpersonal and communication skills, both written and verbal. Requires strong organizational skills, accuracy, and attention to detail. Professional appearance required, with grooming practices that support a safe and sanitary foodservice environment i.e. no nail polish or false eyelashes. Physical And Sensory Requirements This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities. What We Offer Life/Work Integration Paid Bereavement Leave Paid Parental Leave Paid Baby Bonding Leave Paid Elder Care Leave Paid Time Off (Accrued) Holiday Premium Pay Health & Wellness 3 Medical Plans (Blue Cross) Prescription, Dental, and Vision Coverage Reimbursed Wellness Massages (Portion of cost) Voluntary HSA with Company Match Voluntary FSA Free Employee Assistance Program (Behavioral Health Support) Access to Wellness Initiatives (Fitness Memberships, etc.) Financial Wellness 401(k) Retirement Plan with Company Match Company-Paid Basic Life Insurance Company-Paid Accidental Death & Dismemberment (AD&D) Policy Voluntary Short-Term Disability Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D Plus A supportive, collaborative work environment Opportunities for growth #J-18808-Ljbffr