Career Development Manager

Career Development Manager

Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209

Job Grade: 11

Primary Functions

Supports the Credit Union's people strategy by creating and implementing career development and coaching programs that promote employee growth and organizational readiness. Collaborates with leaders to identify development needs, designs innovative learning solutions, facilitates leadership programs, and develops new programs to meet evolving organizational needs. Plays a key role in promoting and sustaining Skyla's culture.

Responsibilities

• Establish, manage, and continuously improve Career Development and Coaching programs, delivering activities that support Skyla's culture and strategic objectives across all areas of the organization.
• Provide Gallup Clifton Strengths Coaching to all Skyla employees as a Certified Strengths Coach.
• Collaborate with leaders to understand business priorities, identify development needs, and maintain a coordinated calendar of coaching and career development activities.
• Facilitate Leadership Academy programs, supporting employees seeking advancement, those newly promoted, and those hired directly into leadership roles.
• Design and develop new programs as organizational needs evolve related to employee engagement, retention, and leadership pipeline development.
• Oversee vendor relationships and external training partnerships; conduct due diligence on new partners and coordinate delivery with the L&D Support Specialist.
• Measure program effectiveness through surveys and data analysis; refine content, methods, and delivery accordingly. Stay current on trends and best practices in learning, development, and the financial industry.
• Track and report Career Development, Coaching, and Leadership Academy program results to key stakeholders; conduct quarterly reviews to provide updates and gather feedback.
• Manage direct report(s), including scheduling, goal setting, monthly one-on-one coaching sessions, annual performance reviews, and performance management as needed.
• Partner closely with the Learning & Development team to ensure all programs are cohesive and complementary.
• Model Skyla's cultural values; recognize outstanding employee behavior and collaborate with managers to address performance gaps.
• Assist the VP of Organizational Culture in preparing and managing the annual budget for areas of responsibility.
• Comply with all federal regulations and credit union policies, including the Bank Secrecy Act and USA PATRIOT Act requirements.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Perform other duties as assigned.

Minimum Requirements

• Three to five years of leadership experience, preferably in training, human resources, or organizational development.
• Bachelor's degree in a related field, or equivalent combination of education and experience.
• Obtain Gallup Clifton Strengths certification within 6 months of hire date. Complete requirements for recertification as determined by the Gallup program.
• Obtain the Credit Union Certified Facilitator designation within 6 months of hire date.
• Exceptional communication skills, including public speaking, team facilitation, and written communication.
• Proven track record designing and delivering innovative learning programs with measurable business results.
• Comprehensive knowledge of adult learning principles and instructional design.
• Strong program management skills; ability to manage multiple priorities within established timelines.
• Collaborative style with strong relationship-building skills and high capacity for influence across all levels of the organization.
• Strong analytical skills with the ability to present data-driven insights and trends.
• Proficiency in Microsoft Office Suite and design software, such as Canva.
• Preferred experience in financial services or the credit union industry.
• Preferred familiarity with learning management systems (LMS) or employee engagement platforms.
• Preferred experience designing leadership development or high-potential employee programs.