Sr Systems Administrator I

Senior Systems Administrator

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We're actively seeking a Senior Systems Administrator to join our enterprise Endpoint Engineering team. It is preferred this role be performed in a Pacific Life office location in Newport Beach, CA, Charlotte, NC or Omaha, NE.

As a Senior Systems Administrator on the Endpoint Engineering team, you will play a key role in Pacific Life's long-term success by owning and managing endpoint operational support activities and driving initiatives that ensure end-user devices are built, deployed, and managed in a consistent, performant, and secure manner. You will collaborate closely with operations support personnel and endpoint engineers who are passionate about delivering a high-quality experience for our end-user community.

How You Will Make an Impact

• Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
• Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
• Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests.
• Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
• Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
• Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance.
• Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

The Experience You Will Bring

• 4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
• 4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
• 4+ years of experience in endpoint security, patching, compliance, and risk management practices.
• Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
• Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
• Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
• Proven track record of delivering operational projects in a fast-paced, multifaceted environment.
• Growth mindset with a passion for continuous learning and improvement.
• Strong communication skills with the ability to deliver clear, concise, and effective messaging.
• Bachelor's degree or equivalent practical experience.

What Will Make You Stand Out

• Deep technical expertise and a demonstrated ability to troubleshoot complex endpoint issues at scale.
• Experience leading or supporting operationally focused projects in client computing environments.
• Hands-on experience implementing and managing Windows Autopilot and post-provisioning automation.
• Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop.
• Experience managing macOS devices using Jamf and Apple Business Manager or similar platforms.
• Experience developing automation through scripting or code-based solutions (PowerShell, Python, Bash).

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$98,010.00 - $119,790.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.