Field Service Tech - Agriculture & Construction Equipment

Job Description

Job Description

General Requirements:

• Mobile repair and general maintenance for agriculture and construction equipment.
• Responsibilities include diagnosing and repairing equipment efficiently.
• Utilize electronic service tools provided by the dealer.
• Continually improving technical and product knowledge by attending training provided by dealership/manufacturer.
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality.
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Contribute to building a positive team attitude with other departments in the organization.
• Follow instructions and promptly respond to management direction.
• Work with integrity, always upholding company values.
• Perform related responsibilities/accountabilities as required or directed.
• Must continually be able to lift and handle heavy loads up to 70 lbs.
• Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment.

Daily Duties and Responsibilities:

• Perform mobile repairs within the time parameters as established by flat rate time or billed time with the proper diagnosis.
• Maintain an orderly and clean company truck. Also, assist in keeping the entire shop orderly and clean.
• Establish and maintain a positive working relationship with employees, vendors, and customers.
• Respond promptly to customer needs and manage difficult customer situations.
• Complete and submit work orders as directed.

Weekly Duties and Responsibilities:

• Study and review all relevant product repair updates.
• Report any faulty equipment or hazards to the service manager.
• Meet with supervisor to discuss the weekly repair trends, comebacks, and service problems.

Pay and Benefits:

• Truck with service body and equipment.
• Pay is based on experience - Level 1, Level 2, Level 3.
• Company paid training programs for advancement .
• Health and retirement plans.
• Paid time off.
• Paid Holidays.
• Attendance bonus P.T.O. program.
• Uniform Allowance.
• Drug Test and clean driving record required.