Team Lead, Provider Relations Manager

Role Description

We're hiring a Team Lead, Provider Relations Management (PRM) to lead a pod of PRMs responsible for driving provider adoption, engagement, ordering, retention, and growth across Cadence markets. This role combines people leadership with hands-on field execution, pairing accountability for pod performance with regular time in-market alongside PRMs, providers, and clinic stakeholders. You will work across Growth, Product, Care Delivery, and Partnerships to remove the workflow barriers that keep providers from incorporating Cadence remote monitoring into everyday care.

What You'll Do

• Manage and lead a pod of PRMs, with accountability for individual and overall pod performance, coaching through regular 1:1s, performance reviews, field observations, and ongoing feedback.
• Own pod-level performance against key provider growth, ordering, engagement, retention, churn reduction, and APCM new provider onboarding goals, and partner with PRMs to develop strategies for underperforming providers, clinics, and markets.
• Translate performance data into clear priorities and action plans, and drive consistent execution of core PRM operating rhythms including provider onboarding, follow-up, clinic engagement, Salesforce hygiene, and field activity.
• Spend 2-3 weeks per month in the field with PRMs for provider and clinic visits to observe execution, provide real-time coaching, and support high-priority opportunities.
• Model effective provider conversations, clinic engagement, objection handling, workflow development, and clear order and referral asks in complex clinic environments.
• Identify and address workflow barriers that limit provider adoption or ordering, and scale repeatable approaches across providers, clinics, and markets.
• Build and continuously improve the materials, playbooks, talk tracks, and tools PRMs use to execute, partnering with Growth, Product, Care Delivery, and Partnerships to close enablement gaps as Cadence's partnerships scale.

Qualifications

• 5+ years of people management experience leading commercial, sales, field account management, provider engagement, customer success, or similar teams.
• Experience managing at least 5 direct reports or equivalent team scope, with teams accountable to measurable monthly or quarterly goals.
• Provider-facing healthcare experience influencing physicians, clinic staff, health system stakeholders, or healthcare operators.
• Demonstrated ability to improve performance through coaching, feedback, metric inspection, and clear accountability.
• Ability to travel regularly for in-market field coaching, typically 2-3 weeks per month, with access to a well-connected major airport. This is a remote, field-based role open to candidates anywhere in the U.S.
• Preferred: RPM, CCM, APCM, chronic care, value-based care, ACO, digital health, healthcare SaaS, medical device, or specialty healthcare experience; Salesforce experience; and experience building playbooks, onboarding programs, or field operating rhythms.
• Fluency with AI research and productivity tools and the ability to evaluate AI-driven insights critically, distinguishing signal from noise in a fast-moving information environment.

Compensation

Our job titles may span more than one career level. Expected on-target earnings (OTE) for this role typically range between $190,000 - $220,000, depending on experience, skills, seniority, and business needs. Total compensation includes base salary, variable incentive compensation, and equity as part of the overall package. Actual compensation may vary by location.

Benefits

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*Benefit offerings may vary depending on job profile, job level and worker type.