Spa Concierge

Spa Concierge
Overview:
You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.
Responsibilities:
* Check guests in and out according to Omni standards
* Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
* Up-sell, cross-sell, and pre-sell services and products.
* Provide tours of the spa and offer/serve beverages as needed.
* Assist in maintaining presentation and cleanliness of the spa and all of its areas.
* Communicate spa promotions with guests.
Qualifications:
* Ability to accurately and efficiently input information into computer systems.
* Ability to prioritize, organize and follow up all responsibilities.
* Ability to work a flexible schedule to include nights, weekends and holidays.
* Ability to stand for an 8 hour shift.
* Ability to communicate effectively.
* Previous customer service experience.
* Previous cashiering experience is preferred.
* High school diploma or equivalent.
* Ability to lift, carry, push, pull 30 lbs.
* Must have unexpired TABC - or obtain upon hire.
*Hourly pay + included commission from gratuity pool *