Full-time Family Shelter Case Manager

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Full-time Family Shelter Case Manager

RFT Worcester, MA, US

We are seeking a compassionate and motivated Case Manager to join our team at our Family Shelter. This position provides intake services, conducts comprehensive needs assessments, and develops and implements service plans for individuals and families at risk of hunger and homelessness, while always respecting the dignity and autonomy of clients.

Primary Responsibilities

Work with other team members as necessary to provide comprehensive services to all clients of the Family Shelter/Homeless Prevention program.

Meet with families to complete a comprehensive needs assessment which includes information about their financial and housing needs. Secure the necessary documentation to facilitate services to be provided.

Work with families to develop a service plan to address the needs as identified in the assessment. Assist the family in accessing needed services in the community; advocate on their behalf as needed.

Educate families on fair housing laws and practices, how to identify discrimination when encountered, and where to go if the family chooses to file a discrimination complaint.

Maintain case records and reports necessary for good casework practice.

Meet with Supervisor periodically to review the progress of the family in achieving the service goals.

Maintain knowledge of community resources and services that can benefit parents and children in the program.

Educate families about local housing units and subsidized housing programs and assist families in completing the necessary applications.

Work with families individually and/or in groups to discuss budget planning and to prepare families in housing search activities.

Refer families to other available housing related resources within the geographic area.

Accompany families to view apartments and negotiate with landlords, and provide transportation when necessary.

Conduct outreach to landlords and realtors for the purpose of locating apartments and educating landlords about the benefits available through subsidy programs. Develop and maintain a network of realtors and landlords who will house homeless families.

Work with local housing authorities, private and public agencies, community service organizations, realtors and landlords to identify available housing units. Check apartment vacancies through networks and newspapers.

Track services to clients and provide requested reports on client services to the Coordinator, funding sources, and others as requested and appropriate

Prepare for and attend meetings with supervisor and report on above listed activities

Represent the program as requested in the community programs related to Welfare Reform, housing issues, homelessness, and other issues pertinent to the program

Work collaboratively with other programs or Agency staff to ensure coordination of services and effective use of resources

Perform similar and related duties as assigned.

Licenses & Certifications

• Valid Driver’s License.

Education/Experience Qualifications

• Bachelor’s Degree in social work, human services or a related field with supervised experience in homelessness, housing search and/or human services; OR a high school diploma, or its educational equivalent, with at least three years of supervised experience in the previously stated fields.
• Ability to read, write, and speak in both Spanish and English is a plus.

Skills & Abilities

• English proficiency (verbal and written communication) as it relates to the job; second language is a plus (especially Spanish).
• Ability to write clear, accurate, and professional reports.
• Proficiency in Microsoft Office.

Demonstrated understanding of the needs of individuals and families experiencing homelessness and crisis.

Ability to work respectfully and effectively with people from diverse backgrounds and cultures.

Strong professional boundaries and commitment to client confidentiality.

Knowledge of mandated reporter responsibilities and ability to follow required reporting procedures in consultation with a supervisor.

Ability to communicate professionally with external agencies and represent the organization and its clients effectively.

Flexibility, reliability, sensitivity, and ability to respond calmly to emergencies

Physical/Mental Requirements

• Normal range of vision and hearing (with or without correction).
• Ability to climb stairs to access all Catholic Charities Worcester County locations.

Why Join Us?

Catholic Charities Worcester County offers a mission-driven workplace where you make a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30+ hours/week) include:

• Health, dental, and vision insurance
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities Worcester County, you will be part of a team dedicated to helping individuals and families thrive. Join us and be a part of meaningful change.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.