Family Advocate

Job Description

Job Description

Job Posting

Job Title: Family Advocate

Organization: Family Promise of Spokane

Reports To: Shelter Program Manager
FLSA Status:                Hourly / Non-Exempt
Employment Status: Full-Time (32 to 40 hours a week)

Shift:                                 Must be able to work Day Shift 6 a.m. to 2 p.m. and/or Swing Shift -

2 p.m. to 10 p.m. based on organizational need.

Join Us in Equipping Families to End Homelessness

At  Family Promise of Spokane , we believe  no child should ever experience homelessness . Our mission to end the cycle of family homelessness.

We are seeking a  compassionate, dependable Full-Time Family Advocate to join our shelter team. This role is perfect for individuals who want to make a tangible difference, thrive in a collaborative environment, and are ready to step in when families need support the most. This is a full-time role with benefits.

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Our Core Values

At Family Promise of Spokane, we live and work by our shared values:

• Being Radically Empathetic: We step into someone else’s shoes without judgment, meeting people with dignity, humility, and deep listening.
• Being Collaborative Stewards: We design intentionally, take smart risks, use data and feedback, and always ask how to do it better.
• Being Curiously Accountable: We honor every dollar, volunteer, and partner by working with trust, transparency, and accountability.
• Being Intentional Innovators: We ask questions, seek to understand, and own our impact—good or bad. We learn out loud and welcome accountability as a path to excellence.
• Being Compassionately Competitive: We care deeply and compete to lead, innovate, and deliver better outcomes—driven by purpose and love.

Key Responsibilities

• Create a Welcoming Environment: Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.
• Support Families in Crisis: Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
• Ensure Smooth Shelter Operations: Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.
• Lead by Example: Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.
• Document and Communicate: Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.
• Promote Safety and Stability: Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.
• Engage Volunteers: Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.

Qualifications

• At least one year of experience working with families or individuals experiencing homelessness, housing instability, or crisis—paid or volunteer.  Lived experience is valued.
• Education: Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required or equivalent experience.
• Skills: Strong communication, remain calm under pressure, problem-solving and using sound judgement in a fast paced environment, time management, able to follow-through with tasks consistently, able to work independently and collaboratively with a team, and demonstrate emotional intelligence. Ability to engage diverse populations with empathy, dignity, and respect.
• Technology: Comfortable using Google Suite, Slack, and basic data entry systems.
• Driving is considered a condition of employment: While working with families, you may need to drive families to appointments, etc. 
• Language: Command of the English language and ability to clearly document case notes.
  

Why You’ll Love Working Here

At Family Promise of Spokane, you’ll be part of a  mission-driven team that embodies radical empathy, shared purpose, and authentic accountability. Every day, you’ll have the opportunity to:

• Be a voice of compassion and hope for families experiencing homelessness.
• Work within a supportive, growth-oriented culture that values innovation and feedback.
• Contribute to a collaborative effort to transform the way Spokane addresses family homelessness.

As you demonstrate reliability, curiosity, and commitment, this  is a full-time position with benefits.

Ready to Make a Difference?

If you believe that  every family deserves a home and that your compassion, creativity, and accountability can help make that happen —  apply today and join us in equipping families and our community to end homelessness.