Automotive Service Advisor

Service Advisor Opportunity at Marquardt of Barrington$80,000 to $120,000 per year$3000.00 Sign on bonusWelcome to Marquardt of Barrington! Family-owned and operated since 1950, we are an award-winning GMC dealer proudly serving the Chicagoland area. For over seven decades, our business has been built on a foundation of honesty, integrity, and an uncompromising commitment to our people. We boast a clean, modern, and exceptionally well-managed shop environment where your skills will be respected and rewarded.Because our team members tend to stay with us for the long haul, openings here are incredibly rare. We are currently looking for a loyal, energetic, and highly motivated Service Advisor to grow their career alongside us.Why Join Our Team?At Marquardt of Barrington, we know that exceptional customer service starts with a happy, supported team. We don't just hire for a job; we invest in your long-term career.A Culture of Stability: We pride ourselves on a remarkably high employee retention rate. Our team members aren't numbers; they are family.Work-Life Balance & Environment: Work in a clean, professional, and low-drama facility where management actively supports your daily workflow.Career Growth: We provide the tools, continuous training, and resources necessary to help you maximize your earning potential and advance within the automotive industry.What You Will DoAs a Service Advisor, you are the face of our service department. Your primary mission is to deliver an exceptional, transparent experience that transforms first-time visitors into lifelong, loyal clients.Build Trusting Relationships: Greet customers warmly, actively listen to their automotive concerns, and act as a dedicated liaison between the client and our service technicians.Consultative Communication: Clearly explain diagnostic findings, repair options, and necessary maintenance schedules without high-pressure sales tactics, prioritizing the customer's safety and satisfaction.Manage the Experience: Keep customers proactively updated on their vehicle’s status, ensuring a smooth, seamless "active delivery" process from drop-off to keys-in-hand.Uphold Reputation: Maintain our high standards of customer satisfaction by addressing questions or concerns with empathy, professionalism, and a problem-solving mindset.What We Are Looking ForPrevious experience as an Automotive Service Advisor required.A strong, customer-centric mindset with excellent communication and interpersonal skills.High energy, a positive attitude, and a strong work ethic.Ability to thrive in a fast-paced, collaborative team environment.A valid driver's license and a clean driving record.Benefits & Perks At Marquardt of Barrington, we believe in taking care of the people who take care of our customers. We offer a comprehensive compensation and benefits package designed to support your health, financial future, and peace of mind: Comprehensive Health Coverage: High-quality Medical, Dental, and Vision insurance plans to keep you and your family healthy.Retirement Security: A 401(k) savings plan to help you build and secure your long-term financial future.Generous Paid Time Off: Enjoy work-life balance with accrued Paid Vacation days and Sick Leave.Stable & Support Environment: Work in a modern, well-equipped facility backed by a leadership team dedicated to your daily success and career longevity.