Automotive Service Advisor

Description

Join One of America's Most Awarded Ford Dealerships

Arlington Heights Ford is looking for an experienced, customer-focused Automotive Service Advisor to join our award-winning Service team.

We are a busy, high-volume dealership with a fast-paced Service Department , an established customer base and tremendous repeat and referral business.

If you're an experienced Service Advisor, Service Writer, Service Consultant or automotive professional who thrives in a busy environment, communicates well with customers and wants the opportunity to earn a strong six-figure income, we want to talk with you.

At Arlington Heights Ford, you'll have something important working in your favor from your first day:

A reputation customers already know and trust.

Why Arlington Heights Ford?

When you're a Service Advisor, where you work matters.

You're asking customers to trust your recommendations, authorize maintenance and repairs, and return to you for future service.

Arlington Heights Ford has spent decades earning that trust.

We are proud to be recognized as one of the most awarded Ford dealerships in the country , including:

• 35 Ford President's Awards recognizing outstanding customer satisfaction
• 8 consecutive J.D. Power Dealer of Excellence Awards - 2019 through 2026
• National Dealer of the Year recognition from DealerRater/Cars.com
• 5+ years of CARFAX dealer recognition
• Chicago Tribune Top Workplace recognition
• Thousands of positive customer reviews from generations of loyal customers

Our reputation isn't simply something we display on a wall.

It gives our Service Advisors the opportunity to work with an established customer base that already knows Arlington Heights Ford and trusts our dealership.

A Busy Store Creates Opportunity

This is a fast-paced position in a busy, high-volume Service Department.

For the right Service Advisor, that's a major advantage.

You'll work with a steady flow of customers and manage multiple repair orders, service recommendations, customer conversations and follow-up needs throughout the day.

We're looking for someone who enjoys that environment and knows how to stay organized, communicate clearly and provide an excellent customer experience even when the Service Drive is busy.

If you enjoy a high-energy environment where the day moves quickly and your performance can directly impact your income, Arlington Heights Ford may be the opportunity you're looking for.

What You'll Do

As an Automotive Service Advisor, you will:

• Greet customers and identify their vehicle service and repair needs
• Listen carefully to customer concerns and accurately document them on repair orders
• Advise customers regarding factory-recommended maintenance and needed repairs
• Review technician findings and explain recommendations clearly to customers
• Prepare and communicate service estimates
• Obtain customer authorization for maintenance and repairs
• Keep customers informed throughout the repair process
• Communicate expected completion times and changes as necessary
• Build long-term customer relationships that generate repeat and referral business
• Coordinate effectively with technicians, Parts personnel and Service management
• Monitor repair-order progress
• Maintain accurate repair-order and customer documentation
• Follow up with customers when appropriate
• Help maintain an efficient and professional Service Drive
• Meet individual and department customer-satisfaction and performance objectives
• Represent Arlington Heights Ford professionally in every customer interaction

Compensation

Annual Earning Potential: $80,000-$130,000+

Arlington Heights Ford is a busy, high-volume Service Department where successful Service Advisors have the opportunity to earn a strong income.

$80,000 represents the lower end of expected annual earnings for a successful full-time Service Advisor in this position. High-performing Advisors have the opportunity to earn well into six figures.

Compensation is performance-based. Actual earnings will vary based on individual performance, customer activity, repair-order volume and the terms of the applicable compensation plan.

Nothing in this posting should be interpreted as a guarantee of any specific level of earnings.

Specific compensation-plan details will be reviewed with qualified candidates during the interview process.

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance: EE, EC, ES & Fam
• Vision Insurance: EE, EC, ES & Fam
• Health Insurance: EE, EC, ES & Fam
• Group Life and AD&D Insurance
• Disability Insurance: Long-term and Short-term
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off
• Weekly pay
• Performance-based earning opportunities
• Employee vehicle purchase opportunities
• Ongoing training and professional development
• Career advancement opportunities

More Than Writing Repair Orders

A great Service Advisor doesn't simply write repair orders.

You become the connection between the customer and the technician .

You listen to the customer, understand the concern, communicate with the technician, explain recommendations clearly, help customers make informed decisions and build relationships that bring customers back year after year.

At Arlington Heights Ford, you'll be doing that work at a dealership with decades of customer relationships and a nationally recognized reputation for customer satisfaction.

Career Growth

We're looking for someone who wants more than another Service Advisor job.

This is an opportunity to:

• Build and retain a loyal customer base
• Increase your earning potential
• Strengthen your automotive and fixed-operations knowledge
• Develop leadership skills
• Grow within a successful automotive organization

For high-performing employees, experience as a Service Advisor can provide a foundation for future leadership and management opportunities based on performance, qualifications and available positions.

Requirements

Previous automotive Service Advisor or Service Writer experience is preferred.

We are also interested in speaking with candidates who have strong relevant automotive experience combined with excellent customer-service, communication and sales skills.

Relevant backgrounds may include:

• Automotive Service Advisor
• Automotive Service Writer
• Service Consultant
• Assistant Service Manager
• Fixed Operations customer service
• Dealership Service Department experience
• Automotive repair estimating
• Automotive customer service
• Other related automotive service experience
• CDK experience preferred
• Must pass pre-employment background checks and drug screening
• Must have a valid driver's license and clean driving record
• Must be authorized to work in the U.S.A.

We value experience, but we also value attitude, work ethic, professionalism, communication skills and the ability to take exceptional care of customers.

If you have strong automotive knowledge and customer-facing experience but haven't held the exact title of Service Advisor, we encourage you to apply.