Automotive Service Advisor
J & Z Garage
Benefits:
Employee discounts
Health insurance
Paid time off
About the Role:
J & Z Garage in Elk Grove Village, IL is looking for a motivated and customer-focused Automotive Service Advisor to join our team! This is your chance to be the vital link between our customers and our skilled technicians, ensuring every vehicle gets the care it needs. If you thrive in a fast-paced shop environment and love helping people, we want to hear from you!
Responsibilities:
Greet customers and conduct vehicle write-ups, documenting concerns and service history
Communicate repair recommendations and estimates clearly to customers
Coordinate workflow between customers and service technicians
Follow up with customers on vehicle status, approvals, and completion timelines
Upsell and recommend additional services based on vehicle inspections and manufacturer guidelines
Process repair orders, invoices, and payments accurately
Maintain high CSI (Customer Satisfaction Index) scores and resolve customer concerns professionally
Requirements:
Previous experience as an Automotive Service Advisor or Service Writer preferred
Strong knowledge of automotive repair and maintenance services
Excellent communication and customer service skills
Ability to multitask and manage time effectively in a busy shop environment
Experience with shop management software (Tekmetric, Shopware, etc) a plus
Valid driver's license with a clean driving record
Positive, team-oriented attitude with a commitment to quality service
About Us:
J & Z Garage is a trusted automotive repair destination serving Elk Grove Village & Oswego, IL community with honest, reliable, and high-quality vehicle care. Our customers keep coming back because they know they can count on us for straightforward honest service and expert repairs. We pride ourselves on a supportive team environment where skilled professionals are valued and given the tools they need to succeed.
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