Automotive Service Advisor

Job Description

Job Description

Description:

 

• Greet customers promptly and professionally in the service drive
  
  
  
• Accurately write repair orders (ROs) with detailed customer concerns
  
  
  
• Present maintenance menus and recommended repairs
  
  
  
• Effectively overcome objections and close service recommendations
  
  
  
• Maintain consistent communication with customers throughout the repair process
  
  
  
• Monitor repair progress and coordinate with technicians and parts department
  
  
  
• Ensure proper documentation for warranty and customer pay repairs
  
  
  
• Review completed work with customers and ensure satisfaction
  
  
  
• Actively request surveys and maintain strong CSI performance
  
  
  
• Maintain a clean and accurate WIP with timely RO closure
  
  
  
• Follow dealership processes and manufacturer guidelines

Requirements:

 

• High school diploma or GED required
  
  
  
• 2+ years automotive service advisor experience preferred
  
  
  
• Ford dealership experience preferred
  
  
  
• Strong understanding of warranty processes and manufacturer guidelines
  
  
  

Technical & Systems Knowledge

• Experience with Reynolds & Reynolds DMS preferred
  
  
  
• Knowledge of repair order flow, labor operations, and parts coordination
  
  
  
• Familiarity with menu selling and digital inspection tools (Xtime or similar a plus)
  
  
  

Skills & Competencies

• Strong sales and closing ability
  
  
  
• Excellent verbal and written communication skills
  
  
  
• High level of organization and attention to detail
  
  
  
• Ability to multitask in a fast-paced environment
  
  
  
• Customer-focused with strong conflict resolution skills
  
  
  
• Driven to meet and exceed monthly labor and sales goals