VIP Services Coordinator - Waldorf Astoria Orlando

VIP Services Coordinator Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team!Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.Classification: Full-TimeShift: Various must be available to work weekdays, weekends, and holidays.What will I be doing?As a VIP Services Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Greet and assist guests and respond to requests in a timely, friendly and efficient mannerPre arrival planning for VIP's and guests requests and amenitiesWork with Concierge to assist with pre arrival planningPerform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictationAnswer telephones, schedule team members, process payroll and conduct inventoryCoordinate department projects, as neededOversee maintenance of office equipmentTrack Guest Comment Cards and feedbackPerform other general office duties and assist with special projects, as neededExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a VIP Services Coordinator, you're not just supporting guest services operations you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Here's what you'll do during a typical day:Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest serviceProvide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team membersDelight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experiencePrepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggageSupport special projects: Assist with coordinating departmental initiatives or ad-hoc assignmentsProvide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copyingWhat It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.How We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous paid time off (PTO) Recharge, relax, and take time for what matters mostHealth & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family coveredFinancial security for your future Our retirement plans make it easier to save for what's next*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to staywe're a great place to work.