Eligibility Specialist - Plano, TX

Eligibility Specialist - Plano, TXCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.Career TEAM is seeking a WIOA Eligibility Specialists to join our team in North Central Texas. This individual will play a key role in supporting program operations by conducting eligibility screenings, verifying documentation, and building participant cases in compliance with WIOA guidelines. The WIOA Eligibility Specialist will report directly to the WIOA Program Managers and ensure timely, accurate processing of participant files to support enrollment and service delivery.Your Impact on Career TEAM's Success:Provide information about workforce servicesProcess screenings and applications to determine eligibility for customers in East TexasEnters source document data into case management and document storage systems. Maintains database by entering new and updated customer informationProcesses customer documents by reviewing data for deficienciesResolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolutionAcquire and maintain ongoing programmatic competency to ensure compliant management of casesAccurately document customer interactions through well-written case notesEnsure that case files meet or exceed the programmatic requirementMaintains operations by following policies and proceduresWorking knowledge of office equipment, computer software, and computer hardwareWork as part of a team in order to achieve a common goalApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThe Ideal Qualifications for this Position Include:Bachelor's degree or higher or an equivalent combination of education and experience2+ years of work experience combining elements of training, customer service, working with a culturally-diverse customer base with the ability to be culturally sensitiveAbility to serve as a role model to customers and motivate them towards achieving goalsPersonal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)Ability to meet and/or exceed set goals and objectivesExceptional time management skills to meet deadlines and work under pressureExcellent verbal and written communication skillsA Valid Driver's LicenseAdditional Skills/Knowledge Career TEAM Would Love for This Role:Bilingual in English and SpanishExperience and knowledge of WIOA and TANF workforce development contracts/programsAstounding ability to multitask and be proactiveEmployment Type: Full-Time, Non-Exempt EmployeeJob Site: OnsiteSalary: $45,000 - $55,000/yrTravel: 25% travel within the regionAbout Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.