Loan Officer Assistant (Lead to Contract)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties. Essential Functions Lead to Contract duties: * Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer.

• Assist originator in appointment setting with prospective and new applicants.
• Provide new lead call backs within 20 minutes and maintain a 35% conversion

rate from lead to appointment.

• Set and confirm appointments for originator and manage calendar.
• Provide administrative support managing various client databases (lead

tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.

• Assist the originator with obtaining an accurate and thorough 1003.
• Analyze customer’s credit and financial scenario and determining appropriate

loan product(s).

• Run credit on loans assigned to an originator
• Run AUS findings and prepare the Initial Fee Worksheet.
• Pull and prep web applications and other duties; including updating credit

reports and AUS findings. * Request status updates from pre-approved clients and referral sources (weekly TBD calls). * Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. * Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. * Manage monthly compliance-approved email marketing to realtors. Additional common duties: * Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies. * Pricing loan in accordance with Guild’s policies and communicating fees to operations team.

• Quoting rates and making commitments regarding locking to customer.
• Maintain referral source relationships through quick response time and

excellent custom service.

• Prepare and send thank you cards to referral sources and new clients.
• Collect supporting documentation from customer, gathering necessary

documentation for pre-approval. * Act as a point of contact for the customer and referral source, keeping them informed throughout the process.

• Discuss product features with customer.
• Perform other duties as assigned.
• Per GUILD company policy and in accordance with investor underwriting

guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. Qualifications * High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.

• Active MLO licensing required.
• Ability to manage multiple priorities; strong detail orientation and highly

organized.

• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal

and external customers. * Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.

• Strong verbal and written communication skills. Basic math skills.
• Ethical, with a commitment to company values.

Supervision

• No direct or indirect reports.
• Low level of independent judgment and discretion used in decision-making;

executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution. Requirements Travel: 0% Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment – no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. Target Salary: $45,000 - $50,000