Client Tech Support Engineering - Sr Professional I

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Tech Support Engineering - Sr Professional I About your role As a Client Tech Support Engineering - Professional II, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients. What you'll do Provide technical support to clients and resolve issues in a timely manner. Collaborate with internal teams to ensure client issues are addressed efficiently. Document and track client interactions and solutions in the support database. Assist in the development and improvement of support processes and tools. Maintain and update IT support documentation, FAQs, and training materials. Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have 3+ years of experience in technical support and client service 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity 1-3 year banking or lending experience 1-3 years customer service experience 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies 3+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have Experience in the financial services industry Experience with automation tools and scripts This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Apply instructions Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. #J-18808-Ljbffr