Bilingual Counter Sales

Bilingual Counter Sales

We are seeking a customer-focused Bilingual Counter Sales Associate to support our in‑store and phone-based sales operations. This role is responsible for delivering outstanding service, assisting customers with product selection, and contributing directly to store sales and profitability. Candidates should be comfortable working in a fast-paced environment while maintaining professionalism and strong attention to detail.

Key responsibilities include:

• Greeting and assisting walk-in and phone customers while managing multiple requests simultaneously.
• Identifying customer needs through effective questioning and active listening; assisting with product selection and basic troubleshooting.
• Researching and sourcing products using POS systems, online tools, catalogs, and internal resources.
• Entering sales orders, processing returns, and handling warranty requests following company guidelines.
• Providing timely follow-up on quotes, product inquiries, and delivery updates; notifying customers of delays or issues.
• Building strong customer relationships and maintaining a clean, well-stocked showroom.
• Preparing and following up on sales quotes; promoting store products, special offers, and complementary items.
• Communicating sales leads to outside sales and management; supporting inventory goals by promoting surplus or discounted items.
• Resolving customer concerns professionally while adhering to pricing and credit policies.

Requirements include:

Language Skills

• Conversational fluency in English and Spanish.
• Ability to read and write in English for order processing and documentation.

Education & Experience

• High School Diploma or GED required.
• Minimum 2 years of experience in the HVAC/R industry or equivalent education/experience.
• Preferred: 2 years of sales and service experience in HVAC/R or a similar technical field