Head of Software Quality

Supplier Quality Manager Location: Greater Grand Rapids Area Our client is a well-established medical device manufacturer located in the Greater Grand Rapids area, specializing in the development and production of high-quality surgical products used by healthcare professionals worldwide. The organization is known for its strong commitment to patient safety, innovation, and operational excellence, and offers a collaborative, quality-driven environment focused on continuous improvement. Establishing and maintaining supplier quality KPIs, including incoming product defect rates, supplier corrective action cycle time, on-time delivery, and overall supplier quality scores, and reporting performance to QA/RA, Supply Chain, and leadership. Escalating critical supplier quality issues arising at international manufacturing, procurement, and distribution sites. Conducting regular supplier performance reviews, identifying underperforming suppliers, and driving corrective actions and improvement plans. Managing the Supplier Corrective Action Request (SCAR) process, ensuring root cause analyses are thorough, corrective actions are effective, and closure is timely. Developing and maintaining supplier scorecards and performance dashboards that provide clear, data-driven visibility into supplier quality across the enterprise. Planning and executing a risk-based supplier audit program, conducting on-site and remote quality system audits across domestic and international supplier base. Leading audit activities against ISO 13485, FDA 21 CFR Part 820, and applicable regulatory standards, documenting findings, and driving timely corrective actions. Assessing supplier quality management systems for adequacy, compliance, and continuous improvement orientation across the organization. Supporting internal and external regulatory inspections by ensuring supplier quality documentation and records are complete, accurate, and readily available. Implementing non-conforming product identification and documentation processes, ensuring supplier issues and trends are acted upon, escalated, and managed through resolution, while holding suppliers accountable for restitution working with Supply Chain. Ensuring inspection procedures, sampling plans, and acceptance criteria align with applicable standards and risk-based principles. Establishing systems and documentation practices to specify material requirements through specifications and drawings. Bachelor’s degree in Engineering, Life Sciences, Quality Management, or related field. ~7–10 years of quality experience in a regulated manufacturing environment, with at least 3–5 years in supplier quality. ~ Proven experience conducting supplier audits, managing SCARs, and improving supplier performance. ~ Experience in surgical or single-use medical devices. ~ Strong leadership skills, both in managing teams and influencing cross-functional partners. ~ Excellent communication skills, with capacity to present complex data simply and clearly. ~ Willingness to travel up to 25%, domestically and internationally. ~ Interested Candidates please apply on our website at . For more information about our services and great opportunities at JBL Resources, please visit our website: . JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **