Program Manager

BCforward is seeking a highly motivated and experienced Program Manager

Note: Candidate must be local to New York, NY.

Job Title: Program Manager

Job Location: New York (Hybrid)

Duration: Long-Term Contract

Pay Rate: $80/Hr. W2 and $90/Hr. On C2C

Must have Manager Notes:

Role supports “Flywheel,” described as an enterprise marketing transformation/re-platforming of marketing technology across US and international banking and multiple products.

*Key requirement is a highly technical program manager who can understand architecture and work closely with engineering teams and architects, while also partnering with product marketing/product ops/business stakeholders.

*Adobe marketing product/tech stack familiarity is a plus; comparable marketing technologies experience (e.g., Salesforce or in-house marketing tech) is acceptable if Adobe experience is missing.

*Screening guidance: candidates with prior experience as an architect or programmer/developer before moving into program management are strong fits for the needed technical depth.

Emphasis that this is not a Scrum-team/backlog management role (not an agile champion/RP focus); it’s end-to-end execution and delivery oversight.

Expectations include managing overall scope and delivery rationale, identifying impacted platforms and integration impacts, and proactively managing risks/concerns.

Flywheel is described as “very aggressive” with short delivery cycles; idea-to-launch can be ~2 months and not strongly aligned to PI schedules.

Job Description:

The U.S. Consumer Services Technology Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Our team includes the US Consumer Services Cross Platform Delivery Team’s Strategic initiatives, which is the strategic technology capability responsible for planning and delivering technical products to market at scale, across platforms, delivery teams and external partners.

The Technical Program Manager, will help us to move faster by identifying, driving and owning USCS Tech strategic initiatives that will accelerate our success. We are seeking an innovative individual with an enthusiastic, hard-working, technology mindset who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the Amex brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!

Focus areas will include:

Be the 'go getter' for USCS, working with stakeholders across Technology to drive strategic programs

Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results.

Lead Tech discussions on project plans to ensure alignments across teams

Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects.

Lead critical governance discussions and delivering program communication and training strategies.

Work across the program and partners to drive resolution of program and project level risk and issues.

Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan.

Anticipates program risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery.

Ensure the continued development of marketing technology strategy documents.

Collaborate with the cross-platform-development teams on large programs.

Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting.

Demonstrate inspiring leadership.

Qualifications:

Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus.

Experience managing multiple simultaneous initiatives, priorities, and teams.

Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.

Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.

Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment.

Proven ability to manage change in a dynamic environment and influence others without direct authority.

Consistently question assumptions, challenge the status quo, and strive for improvement.

Never settle for being “good enough”

Knowledge of Customer Marketing technology ecosystem and related programs is preferred