Non-Clinical - Health and Information Management - Patient Registrar

Job Description Department MEDICAL GROUP Essential Job Duties Greets patients andor visitors andor vendors andor staff Ascertains needs and directs accordingly Insures appropriate persons complete and receive proper forms Directs or escorts to appropriate person department or clinical area. Registers patients Verifies and completes registration. Checks-in all patients in the EHR per practice guidelines. Ascertains necessary demographic and billing information according to Meaningful use guidelines. Schedules Office Appointments Schedules office appointments per the practice scheduling guidelines. Answer Telephone Calls Determine callers needs. Answers questions schedules or changes appointments Directs caller to the appropriate party. Takes messages and distributes to appropriate party Reports malfunctions of telephone equipment to supervisor immediately. Financial Performance Requests and accepts cash check and credit card payments from patients at time of visit. Reconciles daily copayment batches deposits batch into safe and prepares patient referrals for billing. Dispenses change to cash payment patients. 5d. Prepares receipt for patients Contacts billing for immediate insurance verification for walk-ins or patients with a change in insurance status on file. Scans insurance card and photo ID into the HER to comply with the practice guidelines and Red Flag policy. Verifies Medicaid status by obtaining UT authorizations if necessary. Arranges for patient transportation when necessary Follows established guidelines in contacting transportation companies on a timely basis to insure patient transportation to and from the practice is within the appointment schedule. Provides any or all of the following basic clerical support functions to other practice staff Sorts and distributes incoming mail Types or completes by hand routine practice forms records and reports. Checkverify data on forms records reports correspondence Follows up on incomplete data by calling responsible party Assists in training new practice staff with the patient check in process Service Excellence Treat the people we serve as guests including patients co-workers providers and all visitors Show commitment to co-workers Maintain a safe and clean environment Respect the privacy of all patients Confidential information handled with discretion and sensitivity. Cancelled Appointments Addresses all cancelled appointments and follows up per practice policy. Please see cancellation policy. Task List Responsible for all appointment scheduling located in the task list in EHR. Insuring list is up to date and worked daily with accurate information capture. Provides clerical support Sorts and distributes incoming mail. Types and sends letters for no-show cancelled referred and bumped appointments. Telephone Support Answers telephone calls promptly and efficiently. Answers physician lines and distributes provider calls promptly. Delivers consult calls per the consult policy. Follow telephone etiquette guidelines Problem identification identifying alternative course of action resolve scheduling conflicts. Notifying the practice manager of discontented patients to de-escalate issues. Slightly varied functions some judgement required in selecting applicable rules or procedures precedent is clearly defined. Supervision is moderate except when work enters a new phase or when non-standard problems arise which require guidance worked checked frequently some independent action is permitted. Works independently in very busy front office environment can take direction from Practice Manager Practice Coordinator and Administrative Director and needed. Poor performance can negatively impact smooth operations within the department decrease customer satisfaction and potentially decrease patient revenue Performs other job-related duties as assigned Complies with all policies and standards Education High School Diploma this Position requires a minimum formal education of High School Diploma required College degree preferred or equivalent experience in a patient care setting preferred Licenses and Certifications NA Knowledge Skills and Abilities Experience using an electronic health record Knowledge of positions principles techniques practices and procedures skills and prior administrative experience patient appointments and surgical scheduling and human relationship skills Experience in medical clinicpractice scheduling customer service excellent organizational multi- tasking and time management skills excellent people skills clerical ability basic math and good spelling skill excellent verbal and written communication skill